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List Moderator:                     Published by:
Adam Audette                          LED Digest
post, led-digest.com     http://www.led-digest.com
..............................................
May 12, 2005                           Issue #1969
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            .....IN THIS DIGEST.....


==== CONTINUING =================

        --== The Enemy is Always Present ==--

                ~ Kathy Wilson Anderson
"Evil thrives in darkness."

        --== Merchant Account for Infrequent Transactions ==--

                ~ Nancy Schettler
"I used ProPay.com, and was quite pleased
with their services."

        --== Problems with Web Design ==--

                ~ Ken Evoy
"Small business web hosting is about to change
dramatically."


==== BILLBOARD ===================

        --== Traffic Stats from RSS Feeds? ==--
                ~ Tom Aman


===== CONTINUING =================================

From: Kathy Wilson Anderson
Subject: The enemy

> I wanted to share a recent request received by someone wanting
> me to develop a custom toolbar for them. I publish it here so you
> get an idea just how low some people want to go. (Money seems
> the root of this evil.)
        - Marty R. Milette, LED 1968

Why is the name of this person who is looking for such a deadly
e-bomb deleted from this post? As long as people like this are
protected they will be able to subject the rest of us to their
nastiness even more. Evil thrives in darkness. When brought to the
light it shrivels and dies.

I invite you to publish the name and email address of this person so
that those who wish might send their thoughts regarding his / her
plans directly to the target.

Love,

Kathy Wilson Anderson
http://www.under-one-roof.net


-------- new post - new topic ---------

From: Nancy Schettler
Subject: Merchant accounts

> I would like to be able to take credit cards... I would
> only need to do this 20 - 25 time a year and total
> amount of the sales could only be $500 - $750/yr.
        - Mark Roberts, LED 1967

Before I got my own merchant account, I used ProPay.com, and was
quite pleased with their services.

With ProPay, you enter all the credit card data online, so you don't
need any expensive equipment. Just the basic old-fashioned imprinter
(what stores fall back on when their terminals fail, or during power
outages). You will also need the little paper slips to go in it.

Something you may want to keep in mind:  what will show up on the
customers' credit account statements? You may not have an official
merchant name.

I think with ProPay it showed up as your email address. For your
customers who are not comfortable with the online world, this will
make them suspicious. And if they initiate a chargeback, even though
you have proof of the transaction (the imprinted signed copy of
their card), ProPay (and possibly others) will charge *you* a fee.

So be sure to write your phone number or other contact information
on the credit card charge receipt that you give your customers.  Or
make it a point to tell them how it will shop up on their bill. You
can at least *hope* that they will remember!

You will also need to consider the tough reality that if you cannot
actually charge the card at the time of purchase, you will get some
unpleasant surprises later when the occasional card is declined.
It's pretty much the same deal as a bounced check, except that you
have no way of contacting the customer again, unless you get a phone
number. I understand that it is illegal in some places to ask for
the phone number, but most people understand, when you explain why
you want it.

I've accepted credit cards at craft shows for about 15 years now,
using just an imprinter, and probably get 1 or 2 bad transactions a
year. Not nearly enough to justify the cost of a fancy system that
will insure that the card is good at the time of purchase.

Oh - one more thing - if you do go the imprinter route, do yourself
a favor and keep it out of sight! That way nefarious people won't
know ahead of time that you can't check if their cards are good.

Nancy Schettler

A Well Dressed Kitchen
www.awelldressedkitchen.com


-------- new post - new topic ---------

From: Ken Evoy
Subject: Web design

Sorry I missed Rick Gortatowsky's post about "Plug and Play webs"
(LED 1964). We've been doing exactly what he describes as being
under development for years.

Based on all we've learned from 20,000 Web sites, the majority
successful beyond the dreams of any other "Web host" (I hate using
those two words in connection with our business because it's not the
important part of what we do)...

The entire current FTP-CGI-SEO-ETC. way of SMALL business Web
hosting is indeed going to seem as old-fashioned as DOS in 5 yrs.

Technology and SEO and "all that stuff?"  It has to disappear from
the view of the small business person.  Even the Webmaster can be
far more efficient if s/he does not have to fight this heavy layer.
This really is the future of small business Web hosting.

It is NOT easy.  Even with our own product, it is never quick and
easy to build any real business.  But you CAN remove all the
technical and  tedious barriers -- that is what technology CAN do so
well.  You CAN empower people to focus on BUSINESS.

And YES, there still remains certain problems that must be overcome.
In fact, [the] post (LED 1967) by Beth Earle identifies the single
biggest weakness...

> Most people aren't very good writers.

We've corrected that statement to...

"Most people THINK they aren't very good writers."

So they THINK they can't write.  But...

The truth is we ALL communicate every day.  We just have to unlearn
what school has "taught" us about writing.   I've taught my 16 year
old how to write, and based upon that and using SBI!, she now owns
the most highly trafficked site in the world about the tropical
island of Anguilla.  Folks love her site.  She started when she was
14 years old and will turn 17 in a few months.

ANYONE can write.  Well, within reasonable limits.  I turned what I
taught my daughter into a book that we sell online.  It's an
important a skill for anyone to acquire.

As a courtesy to fellow LED readers, from whom I have learned more
than I've shared, I've posted this to a special free download URL
for the next 3 days -- I'll pull it down after May 14.  The entire
rationale of the book is explained at its sales site...

http://mycps.sitesell.com/

But I've set it up for you free at...

http://www.sitesell.com/led/mycps.exe  (self-extracting zip file)

(Please respect that this is a special courtesy for fellow members
of this community only.)

The second problem Beth Earle identifies is more important...

> Even if they do write well, most people who run small- to
> medium-sized companies are too busy running their
> companies to do anything except that."

Yes, but I do not look upon this as a problem.   This is an
OPPORTUNITY for those who CAN create EFFECTIVE Web sites.  For
example, as mentioned, my daughter earns substantial income by
referring traffic to local businesses in the Caribbean island of
Anguilla through her anguilla-beaches.com site.  Now...

The real estate agent there knows she will never have the time to
build content. And she has already paid for three very expensive
sites that build zero traffic.   So she is delighted to partner with
my daughter.

And that is just ONE monetization model.  Once your Content builds
Traffic, once those visitors are PREsold by the high-value
information, there are many Monetization models from which you may
pick and choose, depending on your time and inclination...

http://buildit.sitesell.com/sbi-businesses/index-monetize.html

How powerful is the C-T-P-M approach of Site Build It!?  How much
traffic and trust does it build?  Well, my daughter's site not only
is the #1 trafficked site for Anguilla...  a vendor just offered the
agent (that my daughter recommends) a 14-acre parcel of land with a
value in the millions of the dollars, for her to sell.  That is
simply unheard of.  Now THAT is PREselling.

To answer Beth Earle's next question...

> Are the plug and play interfaces going to edit copy, both
> for readabiity and search engine performance?

THAT is exactly the central concept of SBI! -- it takes you through
the process of writing for both engine and human, providing step-by-
step tools and help that eliminates the need for tech knowledge.
Beth hit BOTH nails on the head...

You must meet the needs of both human AND spider visitors.

More about the very real fact that many small businesses do not have
the time and/or the inclination to build their own sites...

As always, in a finely tuned capitalistic system (and the Internet
certainly provides that fine-tuning), what one group does not want
to do themselves, others spring up to offer the service.  So...

Beyond entrepreneurs filling in the gap, Webmasters are also
"getting it" and using SBI! to help their clients succeed.  They can
now deliver SUCCESS, not just a gorgeous, professional site.

Of course, beyond that,the majority of our clients DO, in fact, do
it themselves.  So it takes all kinds, but one way or another, when
there is a better way to do something, it filters into the hands of
those who are ready to capitalize upon it.

Rick Gortatowsky's post is spot-on from the big picture.  SMALL
business Web hosting is about to change dramatically.  Larger
businesses will need, for the foreseeable future,  custom
programming and all the other special bells and whistles (like we at
SiteSell need).

But the vast majority of small businesses (solo proprietors and 1-5
employee businesses)?   Nope.

Get ready for a sea change.

And enjoy MYCPS!.  There are zillions of books on the Net about how
to write to SELL, but not how to PREsell.  And THAT is the real key
to online success for the small business person and his/her
Webmaster.

All the best,

Ken Evoy


==== BILLBOARD ===================================

From: Tom Aman
Subject: RSS traffic

> I have no way of measuring the number of page views an
> aggregator site that uses our .RSS feeds realizes... And I'm
> not seeing much activity on those images, so the aggregators
> appear to be caching them.
        - Michael Martinez, LED 1968

Michael, I am not knocking the use of RSS feeds although I do admit
to having serious reservations about their value.  There are lots of
claims made for the value of having such a feed but I have never
seen these claims backed up with any numbers.

In responding to my post, what you are really saying is that you
don't really have any hard numbers about the value of your feeds,
either (you said they are "a good source of generating inbound links
and traffic" but don't give any numbers to indicate how "good").

I know that the feed document contains some content but, unless that
content is the whole story, the viewer must end up visiting the
feeding site for the feed to have any real value.   Hits by Web
aggregators are not of any real value unless subscribers to those
aggregators are actually viewing that feed.  Your comment about the
reason for "not seeing much activity on those images" is based on an
assumption that they are cached by the aggregator. What about the
alternative assumption that the lack of activity is being caused
because the feed is not being viewed?  Unless you know for a fact
that the aggregators are caching the images, that seems to me to be
just as valid an assumption.

I am not trying to start an RSS war here, I would just like to see
some hard facts from anyone who can make them available.  If a feed
works for you, great, but creating and maintaining one or more feeds
involves a fair investment of time and effort and, for some, it
becomes most important to know if the return is worth the effort.

As has been discussed in previous issues of the LED, knowing and
understanding your Web stats are an important part of managing and
knowing the effectiveness of your site.  I would think that the same
is true of managing and knowing the effectiveness of an RSS feed.

Tom Aman

Aman Software
http://www.cyberspyder.com
amant, cyberspyder.com


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