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LED Digest 1797: What are Open Rates Worth? Print E-mail

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List Moderator:                      Published by:
Adam Audette                            LED Digest
adam,led-digest.com      http://www.led-digest.com
................................................
May 5, 2004                           Issue #1797
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           .....IN THIS DIGEST.....


==== CONTINUING =================

        --== The Demise of Email? ==--

                ~ Dan Thies
"Newsletters are only effective if there's a
reason to open them."

                ~ Bill Davison
"...the public views you as much a nuisance
as any spammer!"

                ~ Mike Banks Valentine
"Whomever comes up with real solutions to
this mess will surely become wildly rich, eh?"


==== BILLBOARD ===================

        --== WebAward Call for Entries ==--
                ~ Bill Rice

        --== Webalizer for Site Stats ==--
                ~ Erik Perkins

        --== Changing URL ==--
                ~ Lorelle Smith

        --== Internal Links ==--
                ~ Micah Jackson
                ~ Vishal Verma


===== CONTINUING =================================

From: Dan Thies
Subject: Email demise

> I'd like to solicit specific percentages of decrease that email
> publishers are experiencing these days... I'm assuming a direct
> correlation between the decrease in Open rates and ad revenues.
        - Joe Halbrook, LED 1796

The conventional internet marketing wisdom is for everyone to
publish a newsletter, use autoresponders, etc.  Newsletters are only
effective if there's a reason to open them. Pushing out the same
content everyone else is using will get you nowhere fast.

We rarely see open rates below 50%, but we only mail when we really
have something to tell our subscribers and customers. An active
effort to encourage your subscribers to whitelist your mail-from
address helps. Gathering all the feedback you can helps - both by
asking and by using tracking links. The trend over the last year is
increasing, not decreasing.

As far as autoresponders go, they're definitely becoming less
useful, and we don't even use them any more. Personal responses from
real people generate a lot more sales anyway.

Dan Thies

SEO Research Labs
http://www.seoresearchlabs.com


------- new post - same topic -------

From: Bill Davison
Subject: Email demise

> ... I have become increasingly aware of my customer base
> avoiding... e-mail. Does anyone see a solution to this insanity?
        - Dave Ushkow, LED 1794

Could it just be that someone who registers on a website isn't doing
that to volunteer for every dodah's email advertising advertising
useless widgets?

Maybe it's time that the "opt-in" types realize this simple fact:
If your "opt-in" registry is being used to market widgets - the
public views you as much a nuisance as any spammer!

They could care less about your claim to legitimacy.

Bill Davison
bizwebpage.com


------- new post - same topic -------

From: Mike Banks Valentine
Subject: Email demise

This thread interests me simply because I'm suffering from the
problem from both ends. When I send outgoing email, I use the
"return receipt" function so I know the intended recipient opened
it. I've found that this annoys many people, but have gotten clients
and family to accept it.

My email marketing effort (email newsletter) has slowed to a crawl
because I get so many bad addresses, bounces and challenge /
response mails. I just can't spend any time to answer the challenge
/ response, clear out the bounces or remove bad addresses.

Admittedly, my newsletter has taken a back seat to my ongoing Search
Engine Optimization work for existing clients.

Meanwhile, my incoming mail has reached about 4000 daily emails, of
which about 40 to 50 or so are requested newsletters, client
communications and private email. About 65% of the worst sp*m is
caught by my hosts filters and another 50% of those that get through
those filters are dumped by my own message rules and filters. This
means I'm still dredging through about 1000  to 1500 emails looking
for those important client emails, newsletters and other requested
things.

Most of what is left, besides my important mail, is made up of
randomly generated gibberish words strung together and then there
are those creative spelling exercises from drug and body enhancement
vendors. Who opens that stuff anyway? We all know that the sp*mmers
are getting rich and driving exotic cars purchased with the profits
from their dubious or non-existent products. Who is buying those
things!?

I routinely miss things from clients that they must send repeatedly
in order to get through to me. Family often ask why I don't reply to
their email. Sometimes I don't receive things I send to MYSELF via
email from my Mac to the PC in order to work on the other machine
with needed files.

I've resorted to using my email client search function to find
specific addresses when I'm expecting client communications or
communications from business partners. That way I don't have to scan
those 1000 to 1500 subject lines to find the important stuff I'm
looking for.

I actually agree that email is dying as a useful medium for the
above mentioned reasons and more.

Whomever comes up with real solutions to this mess will surely
become wildly rich, eh?

Mike Banks Valentine
http://seoptimism.com
email: http://privacynotes.com/cgi-bin/M/msb.cgi?3


==== BILLBOARD ====================================

From: William Rice
Subject: WebAward Call for Entries

The Web Marketing Association has begun its call for entries for its
8th annual WebAward Competition ( www.webaward.org ), the Internet's
premier award competition that judges website development against an
ever increasing Internet standard of excellence and against peer
sites within an industry. The deadline for entry is June 30, 2004.
For compete information and to enter, go to www.webaward.org

Bill Rice, President
Web Marketing Association


------- new post - new topic -------

From: Erik Perkins
Subject: Website Stats

> I'm wondering if anyone is familiar with Webalizer...
        - Joanne Cannell, LED 1794

I use Webalizer with my host (pair.com, advertised here in the LED,
I highly recommend them), and while I have not gotten it to give me
EXACTLY the statistics I want, it can be configured to give
meaningful statistics.

The process is not exactly user-friendly or obvious, but it is
fairly simple. Log onto your FTP site and find the directories where
your web logs are stored, it will usually be a higher level
directory than your "public" directory.

You need to find a text file with the word 'configure' or 'config'
in the name, and probably the extension '.conf'. It is usually
called webalizer.conf, but your host may have a different name. Mine
was called www_webalizer something or other...

There is a sample configuration file here:
ftp://ftp.mrunix.net/pub/webalizer/sample.conf

That file shows you all the things you can change, and gives
examples of the kinds of things you probably want to alter, such as
hiding your own site as a source of referrals, grouping referrers
that have permutations of search engine web sites in them (.google.,
msn. , .yahoo., etc.), and possibly even grouping search terms.

There is support for 'wild card' variables that I haven't
experimented with too much, but I'm fairly sure you can group
related search terms together. This would be useful for grouping
plurals and alternate spellings, if you didn't want to analyze them
separately.

Now you just need to change a few of the lines, add some lines on
the bottom, save it as text, and upload it again.

I'm just figuring it out myself, so I can't be much more help than
this post, but feel free to send me an email.

Erik Perkins

Liberty Graphics, Inc,
http://www.lgtees.com
web, lgtees.com


------- new post - new topic -------

From: Lorelle Smith
Subject: Changing URL

> ...when you type my URL (ie. www.mystore.com),
> it goes to "store.mystore.com" on Yahoo.  Does
> this "re-direct" effect my search engine rankings?
        - Allen Chou, LED 1796

It's okay, Allen; this is a "legal" type of redirect that is taking
place on the server so technically it should have no bearing on your
ranking. However, the search engines don't want duplicates of your
pages (considered a form of spam) under different URLs so they will
only index the first version they find.

As for your second question, this is addressed by Google at
http://www.google.com/webmasters/3.html#A3.

--------------------
"...To preserve your ranking, you will want to inform any sites that
currently link to your pages of your change of address. As long as
the links change as you move your site over to a new location, your
PageRank should not be adversely affected."
--------------------

(On the other hand, a Google rep at last year's San Jose Search
Engine Strategies conference said the best way is to set up a 301
permanent redirect to preserve your PR and that probably wouldn't
hurt either.)

Google's Webmaster page goes on to say that you can check for all
the sites that link to you by using their link syntax in a search.
Yeah, right! For some reason, it is mostly inadequate for this
purpose. Try searching using these queries instead:

www.mystore.com -www.mystore.com store.mystore.com -store.mystore.com

These will only reveal sites that mention your URL or link to your
site using the URL as anchor text. (Replace "mystore" with your
actual domain name, of course.)

A better way to find out who's linking to you is to search at HotBot
using this syntax:

linkdomain:www.mystore.com
linkdomain:store.mystore.com

But the most important thing is to be sure to point your old domain
name to the new one so that your customers will still be able to
find you. People might have bookmarked your site in their Favorites
or kept your old emails so they can get to your site that way.

It would be best if you could keep your old site active with just a
link on each page to the corresponding page on the new site, with a
note on each page asking people to update their bookmarks. I would
keep it active for at least a year, and monitor how many people are
still finding your site through the old domain name so you know when
it's safe to drop it.

You may want to set up hosting outside of Yahoo to do this more
inexpensively. Just make sure they provide good logs so you can see
how many are still accessing the old site.

One last thing -- don't be so sure you don't have a legal right to
your domain name. Many small biz operators cave in at the first
notice of a trademark dispute without even checking to be sure it's
actually valid. Did you know that two companies can use the same
name as long as they're not selling the same type of product or
service?

Research your rights at http://www.uspto.gov/ and ask an attorney
before you give up a domain name. There's specific wording regarding
domain registrations and ownership disputes at
http://snipurl.com/65ux  [uspto.gov] and
http://www.icann.org/udrp/udrp.htm, respectively. Your domain name
may be worth more and be more rightfully yours than you realize --
don't give it up without a fight!

Hope this helps,

Lorelle Smith

Search Engine Marketing & Keyword Phraseology Consultant
http://www.keywordsmith.com


------- new post - new topic --------

From: Micah Freezedried
Subject: Internal links

> ... when I did a backward [link check at Google], I noticed
> that on some websites, their [sub-pages] show up as
> a link to their homepage, while mine don't show up.
        - Joanne Cannell, LED 1796

The problem is that your internal links to your homepage do not
include the filename of your homepage. rather, your link refers to
the 'base' URL " http://kitchendesignbyjoanne.com/ ", when it should
read " http://kitchendesignbyjoanne.com/filename.html ". edit line
26 of your code. i'd use notepad, but that's just me!

if you type a 'base' URL into a browser, it automatically defaults
to 'index.html' or 'home.html'. although the browser is seemlessly
redirected to your homepage, Google doesn't count a link unless it
specifies the *exact* address.

similarly, in terms of link popularity / pagerank, a link to "
www.kitchendesignbyjoanne.com " is counted differently to a link to
" kitchendesignbyjoanne.com ", although they both lead to the same
website.

hope that helps!

best regards,

Micah Jackson

Team Freezedried
http://www.freezedried.co.uk


------- new post - same topic --------

From: Vishal Verma
Subject: Internal links

Joanne,

Google has indexed your entire site. You do not need to resubmit
each page individually. When Googlebot reaches your home page or any
page on your site, it follows the links and spiders through the
entire site.

To find out which pages are indexed enter
site:http://kitchendesignbyjoanne.com on Google. You have used
images to create links on your site. It might help if you use text
links as well.

Make your links important. To achieve best results, create several
links to each page, and make your link descriptions count by
inserting your keyword phrase like this: <.a
href="key-phrase.htm">Key Phrase<./a>.

For example, create a page named 'planning-your-project.htm' and use
the key phrase 'Planning your project' to link to this page instead
of creating a page named 'planning.htm'.

Hope you find this useful.

With kind regards,

Vishal Verma
www.innovision-india.com
vishal, innovision-india.com


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