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LED Digest 1907: Does Challenge-Response Make Sense? Print E-mail
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List Moderator:                     Published by:
Adam Audette                          LED Digest
adam,led-digest.com      http://www.led-digest.com
...............................................
December 9, 2004                       Issue #1907
...............................................


            .....IN THIS DIGEST.....


==== CONTINUING =================

        --== The Challenge-Response Approach ==--

                ~ Kathryn Martyn
"I'd love to hear from other business owners about
whether they think this type email system makes sense."

                ~ John Barendrecht
"Please get a real spam filter rather than adding to
the spam problem."

        --== Mysteriously Missing Code, Graphics ==--

                ~ Lanell Grant
"Indeed the computer was running a Norton
software package."

        --== The PayPal vs Merchant Accounts Debate ==--

                ~ Tom Aman
"...the cost of your own merchant account is
much more than just the fixed monthly fees."

                ~ Peter Warnock
"...big transactions throw flags on PayPal and you
have to jump through hoops to get your money."

                ~ Willie Crawford
"Personally, I offer both options..."


==== BILLBOARD ===================

        --== Theft of Copywritten Material ==--
                ~ Carlos Martinho
                ~ John Smart

        --== Browser Wars ==--
                ~ Scott Wang


===== CONTINUING =================================

From: Kathryn Martyn
Subject: The Challenge-Response Approach

> The only way to block spam 100% is to
> use a challenge-response system
        - Scott Wang, LED 1906

I just cannot fathom this as a reasonable way for a business person
to operate. It's difficult enough to win a customer but to put an
extra layer of difficulty between them and me just doesn't equate,
at least not in my mind.

I'd love to hear from other business owners about whether they think
this type of "tell me who you are before I'll reply to your inquiry"
email system makes sense. I think it would be great for personal
use, but business use? No thanks.

If you called a business who's answering machine said, "Leave a
message saying who you are and why we should call you back," would
you leave a message or would you call a competitor who's a bit more
user friendly?

Kathryn Martyn, M.NLP

Ending Emotional Eating, One Bite at a Time
http://www.onemorebite-weightloss.com


------- new post - same topic -------

From: John Barendrecht
Subject: The Challenge-Response Method

> The only way to block spam 100% is to
> use a challenge-response system
        - Scott Wang, LED 1906

Terrific - now every time some spammer fakes my email address as the
FROM, Scott's challenge-response system spams me 200 times per day
asking me if I am a human. No spammer uses his own email address as
from or return.

Please get a real spam filter rather than adding to the spam
problem. You don't know how annoying it is to get several hundred
challenge-response emails when you didn't send the spam in the first
place. (My spam filter now recognizes challenge-response as spam and
deletes it.)

John Barendrecht

Centralhome.com Company Inc
centralhome.com


------- new post - new topic -------

From: Lanell Grant
Subject: Missing code

> Imagine my surprise when suddenly several medium size
> graphics were missing from two different unrelated pages...
        - Lanell Grant, LED 1905

> It sounds to me like the ad-blocking setting in Norton's
> firewall. It identifies any images of certain common sizes
> as ads, and removes them -- whether they are ads or not!
        - Veronica Yuill, LED 1904

Thanks Veronica & Kevin,

Indeed the computer was running a Norton software package. I asked
about this specifically. The nature of cable modems had prompted him
to install it. He needed "protection", what ever that means ?

I believe your ideas that the "simple minded.. better safe than
sorry" software done-it, is probably the answer. It fits!

The images in question were common .jpg , called from an images
folder using plain html. Other similar images displayed, and these
didn't, could be explained by very different titles, etc. I believe
in this group they were all 250 x 250 px.

Thanks for your great input!

Lanell Grant


------- new post - new topic -------

From: Tom Aman
Subject: PayPal vs other

> To me, if you are in business for the long haul like most
> of us are, using a 3rd-party processor simply does not
> make sense... fixed monthly fees for your own merchant
> account... are not that expensive.
        - Todd Sumrall, LED 1905

It would take too much text to repeat all of the negative comments
from Todd about 3rd party processors.  I believe they are mostly
unjustified or represent exceptional curcumstances.  Of course Todd
would feel this way since he is in the business of supplying
merchant accounts and related services so it is to his advantage if
you believe him.

First, most users of 3rd party processors will NEVER experience any
of the problems he mentions, particularly if time is taken at the
start to research the processor to ensure they are reputable and
have been around for awhile.

Second, the cost of your own merchant account is much, much, more
than just the fixed monthly fees.  With your own account you add the
cost of some kind of gateway and secure server to handle the
processing as well as all of the costs (or time) associated with
handling and accounting for your own processing - your own merchant
account is not an always an inexpensive option.

According to one article I read, the "break-even" on cost is around
$650US in sales per month and since the article was a couple of
years old and 3rd party costs have come down, I expect the
"break-even" is somewhat higher now (my guesstimate is that it in
now somewhat over $1,000US per month).

Third, most reputable 3rd party processors will do their very best
to prevent "under the rock merchants" from using their services
because this could soon put them out of business as well.

Using a 3rd party processor, I just set up my wife's site with a
plug-and-play shopping cart and checkout pages that were customized
to match the look-and-feel of her site.  The initial setup cost was
$49.00US with an ongoing fee of 5.5% + $0.45US per transaction,
including provision for payments to be made in the customer's
desired currency (US Dollars, Canadian Dollars, Australian Dollars,
etc., etc.).

Hard to match that using your own merchant account(s) at anything
near that kind of cost.  Many 3rd party processors are BIG
operations and thus can offer services that would be very hard for a
small business to match at reasonable costs.

I have personally used a 3rd party processor for my own business for
7+ years.  In that time I have only experienced one chargeback due
to name recognition problems (the customer later corrected the
chargeback, with apologies), and have never had any other problems
that were not dealt with promptly.

Tom Aman

Aman Software
http://www.cyberspyder.com


------- new post - same topic -------

From: Peter Warnock
Subject: PayPal vs other

PayPal is only cheaper for low volume low revenue businesses. The 1%
difference between the discount rate and the merchant account rate
really hurts when you make more than two thousand in transactions.

In addition, big transactions throw flags on PayPal and you have to
jump through hoops to get your money.

Peter Warnock
webstruction.com


------- new post - same topic -------

From: Willie Crawford
Subject: PayPal vs other

Hi LEDer's,

When I see online merchants using Paypal as their credit card
processsor,  I don't think of them as cheap, but I do ASSUME that
they don't have the volume to justify investing in a regular
merchant account, or that they for some reason couldn't qualify for
one.

In that sense, I do feel that offering Paypal as your only payment
option appears less professional.  However, I also acknowledge that
Paypal users think of their Paypal funds differently.  It's like a
gamble thinks of his chips.  A prospect may think to themselves, I
don't have any money but I do have "Paypal."  So offering the Paypal
payment option will get you customers that you wouldn't otherwise
get.

Personally, I offer both options since my shopping cart allows it.

Willie Crawford
therealsecrets.com


==== BILLBOARD ===================================

From: Carlos Martinho
Subject: Copy theft

> I have discovered that a competitor has stolen
> the logo and words from my websites... Any
> suggestions?
        - Beth Vance, LED 1906

Beth,

The best way is to file a DMCA-compliant copyright infringement
notice to the hosting company to take down the content.

More info about DMCA at:

http://en.wikipedia.org/wiki/Digital_Millennium_Copyright_Act
http://www.copyright.gov/

Google provides some info on how to file a DMCA copyright
infringement notice at:

http://www.google.com/dmca.html

Carlos Martinho


------- new post - same topic -------

From: John Smart
Subject: Copy theft

I will refrain from giving legal advice - I know enough to be
dangerous, and possibly make the situation worse!

This web site won't help you stop this company. But they will help
you find out who else has stolen your work:
http://www.copyscape.com/

I don't know if this will help - looking at the site they appear to
be UK based, but they may not limit themselves. This is not an
endorsement - a client sent me this link to see what I thought, and
I told him that I didn't know! www.copyrightwitness.com

I hope that helps,

John Smart, Technical Director
InternetDesign.com


------- new post - new topic -------

From: Scott Wang
Subject: Browser Wars -- Firefox

> ... if people had an informed choice they
> would probably not choose IE.
        - Charles Oertel, LED 1905

This is not necessarily true.  I have tried FireFox, Opera, Netscape
and IE; and I always come back to IE.  It is always the fastest,
smoothest, simplest, and easiest to use for day-to-day surfing.

In my opinion, browsers like FireFox and Netscape would do well to
try to imitate the look and feel of Internet Explorer, while fixing
the bugs.

On the other hand, I think Microsoft has done a good job allowing
web developers to make a minor mistake (like forgetting to close a
tag) without crashing the entire web page.  These so-called bugs may
have been intentional.  I wouldn't mind seeing FireFox and Opera be
a little more lenient either.

Scott Wang


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