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LED Digest 1494: Getting Started with Catalogs Print E-mail

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January 9, 2003                      Digest #1494
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              .....IN THIS DIGEST.....


==== CONTINUING =================

        -=Do's and Don'ts for Catalogs?=-

                ~ Sandy
"Eliminate things that require frequent revision
such as prices."

                ~ Mark Van Patten
"...my question is: why bother with the print catalog?"

        -=Search Engine Optimization (SEO)=-

                ~ Mike Banks Valentine
"The Title tag is ignored by the vast majority of
amateur optimizers."


==== BILLBOARD ===================

        -=Yahoo and MX Records=-
                ~ Iris Turner


===== CONTINUING =================================

From: Sandy
Subject: Catalogs

 > Many customers have requested a catalog... My
 > question is: Are there any absolute do's and don'ts
 > for a catalog? As we are strictly online, this is a
 > different outlet for us which we don't know much
 > about.
        - Yuwanda Black, Daily 1492

We use a catalog with moderately good success.  Ours is made from
8-1/2 by 11 folded.  It was a headache to set up, but has worked
relatively well after a certain amount of tuning.  Some lessons:

(1)  Monitor the weight carefully to keep the package under 1 oz.
(or under 2 oz.).

(2)  Eliminate things that require frequent revision such as
prices.  Add a separate price list if necessary.  If not, then you
will get called by customers referring to the old prices at a later
date.

(3)  If you are using a color inkjet to print, be sure to get one
that allows cartridge refilling and can print on heavier stock. 100
copies costs a lot in ink.

(4)  Get a digital camera and a photo editing program.  The
cheapest alternative we've found to Photoshop is Ulead Photoimpact.

(5)  Use bright paper.

(6)  Get a spine stapler from a office supply outfit.

(7)  Mail catalogs right away while the customer is still interested.

(8)  You can send catalogs to Sri Lanka if you want, but you
probably won't get much business.

(9)  Revise your online advertising to say " blah, blah, ... (free
catalog)"  People like free.

(10)  If your catalog is big enough, you can charge a little for
it... this instantly reduces catalog requests, but maybe too much.

(11)  Consider buying Adobe Acrobat and making your catalog
available on-line... postage costs really add up.

(12)  From the beginning, use your catalog form to gather e-mail
addresses and phone numbers, and market to these lists (gently) as
people forget about you about 24 hours after the catalog
arrives.  You will know very quickly whether your catalog is
producing sales commensurate with its cost.

(13)  If you can figure a way, include something with your catalog
that is a keeper... a calendar, a sample, a keychain... anything
with your address on it that the customer might keep for a while.

(14)  Respect requests to be removed or excluded from your mailing
list.  People are psycho about spam.

(15)  Use a dummy address for catalog requests such as Hotmail as
you will get spammed if your catalog form includes an e-mail
address.  It's better to dump the address from time to time and
switch to a fresh one.

Sandy
sandy[AT]nvnetz[DOT]com


------- new post - same topic -------

From: Mark Van Patten
Subject: Catalogs

If you're strictly an online store, and your requests for catalogs
are coming via your website, my question is:  why bother with the
print catalog?

Take the money you are going to invest in a print catalog and
invest it in your website, fulfillment, and customer service.

Your return on investment will be much greater, and you'll spending
your money where you already have knowledge and apparently some
success.

Mark Van Patten


------- new post - new topic -------

From: Mike Banks Valentine
Subject: SEO

 > I really cannot comprehend how even a SEO
 > expert can "guarantee" a placement in the top
 > ten for any keyword on any of the search
 > engines.
        - James Kalassery, Daily 1492

It's not possible to guarantee placement in the top 10. This is
simply a marketing ploy used by unethical SEO's to get work.

 > If there is a proven method for getting into the
 > first 10, won't it be a matter of time before others
 > followed suit?

Yes and no. THE proven method is simply to provide great content
with appropriate page architecture in a category that is not
already dominated by cheaters doing keyword stuffing and using
other unethical techniques to gain top positions.

Take a look at the source code of the following page and judge it
for yourself on value to the searcher and then tell me why it ranks
number two for Los Angeles Personal Injury Attorney and whether you
believe it deserves that position when the page has NO VISIBLE
TEXT, only an embedded flash movie and a sliced image! [Hint, place
your cursor in the lower right hand corner of the black background
at the bottom of the page and drag your mouse upwards to select the
invisible text]

aa-accidentattorneys.com

I recently turned down an attorney client for SEO who wanted to
dominate the search engines for the term Los Angeles Attorney and
appear within the top ten results for that single search phrase
after some basic research where I found several cheating
competitors for the terms he should be targeting legitimately.
Perhaps Google hasn't discovered them yet? I just couldn't see
myself playing ethics cop to firms that offer results when their
techniques could get the client banned from many search engines.

If you go to Google and search the phrase Los Angeles Attorney,
you'll find that the number one and two positions are held by
da.co.la.ca.us the LA District Attorney's Office web site. Number 3
position is held by the Los Angeles City Attorney's Office.

This is not unusual for any term that could apply to a government
web site, as they often properly structure their pages, avoid using
stupid techniques like keyword stuffing and provide tons of useful
TEXT based content.

This is also very likely due to the link popularity of the LA DA
site with 954 links pointing to them, followed by proper page
architecture of using Los Angeles Attorney in the most important
place on the page -- the TITLE TAG. The Title tag is ignored by the
vast majority of amateur optimizers. Then, appropriate and
intelligent use of the search term in the metatags, use of the
targeted search phrase in the body text, and finally, many pages of
useful, text-filled content that is RELEVANT to the search phrase!

I recommended to that potential attorney client that he more
tightly target his search phrase at his specialty, which I won't
disclose here. That technique is what I insist on with all clients
who want to rank in the top ten, but I still won't guarantee the
position, but simply suggest that it would better serve them to
have a top position in their specialty rather than using generic
search terms and resorting to trickery.

 > I think the best a SEO can do is to optimize the
 > pages and leave the rest to God and the search
 > engines.

Exactly! It's nice to see that comment laid openly on the table
because it's the truth.

Mike Banks Valentine

SEO
searchengineoptimism.com


==== BILLBOARD ====================================

From: Iris Turner
Subject: Yahoo! Site and MX Records- Not Perfect Together!

I need your help, I mean I really need constructive feedback on how
I can successfully have someone in Yahoo! Technical Support to
solve this, and for Yahoo! to stop costing me business and
implement the four lines of MX and Cname modifications that will
allow me and my company to receive our e-mail.

Here is the case of technical staff gone bad:

Three months ago, I e-mailed Yahoo! Technical Support of our
intention to transfer an existing domain name and create a Yahoo!
Site, while still keeping my business class e-mail accounts with
the domain registrar (godaddy.com).  Yahoo! Technical support said
'no problem'.

For over two weeks now, I have been calling and e-mailing Yahoo!
technical support with information from the Registrar to do just
that, without success.  Even the ones who call themselves
'supervisors' or 'experts' are telling me that for a Yahoo! Site, I
will not need Cname modifications, even though I have a webmail
account.

Don't get me wrong -- I have spoken to a few knowledgeable
ones.  However, whatever these knowledgeable ones did, my MX
records are still not set up.

According the the domain registrar, Yahoo! Technical Support
implemented only one line not four, and without Cname
modifications, no one will be able to send me mail.  Mind you, I am
not some little bird somewhere just trying to create a Website for
fun.  We are a legitimate business that dared to have such a lofty
idea as to upgrade our existing website design a little with a
brand new website and domain name!  So you see, we are the average
American -- so what's the hold up, Yahoo!

I have spent hard cash calling, spending over 8 hours total
0-  What...!?? Just to get someone to do a 'clickety-click', one
minute job?  Now I have heard that SEO / SEP companies use
mafia-like tactics against each other and within their companies
(salon.com), and even circumstances where ISPs were shut down
maliciously by competition, however, this issue is not related.

However, guess what, being an SEO company you think and prepare for
the worst, in order to get ahead in negative situations.  I cannot
help but wonder what is really going on, since I seem to be butting
heads with a non-responsive group of individuals.

MX records only take 48 hours to take effect after implementation,
right? When I call Yahoo! corporate to complain, I am forwarded to
Yahoo! Technical Support. The president of the New Jersey Women
Business Association contacted me to find out if I could turn my
e-mail on so she could send our newsletters and member events
e-mails.  How embarrassing!  And how many other business contacts
from CA to NJ have I lost?

The effect of Yahoo!'s actions through their employees, is to
effectively put our honest little company 1st TechSolveNet out of
business.  Anyone remember the story of goliath?  In a technical
era, here I am crossing my fingers!  Good luck to me.  Merry
Christmas to Yahoo!

Iris Turner, CEO

Search Engine Positioning
1st-techsolvenet.com


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