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LED Digest 1512: Paying for Kanoodle Print E-mail
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List Moderator:                    Published by:
Adam Audette                        LED Digest
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February 6, 2003                      Issue #1512
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           .....IN THIS DIGEST.....

===== NEW ======================

        --== Kanoodle Rip Off? ==--

                ~ Mary Lee
"My traffic from them was very little but I paid for
the nose for it."


==== CONTINUING =================

        --== Outsourcing Web Development ==--

                ~ Carrie Cassidy
"...full time employees offer benefits of their own..."

                ~ Nandini Pandya
"How is it that offshore developers have the skills
and experience and US ones don't?"

        --== Web Design Pricing ==--

                ~ M. J. Young
"...the solution for the professional is to recognize
the point of the inquiry."

                ~ Ivan J.  Jimenez
"...setting up a 'form' with detailed questions works..."


===== GEEK TIPS ==================

        --== Glitches in AOL Email? ==--
                ~ Patrick Brown

        --== Site Search ==--
                ~ Kurt T. Francis


==== BILLBOARD ===================

        --== Domain Registration Encore ==--
                ~ Don Johnson


====== NEW ======================================

From: Mary Lee
Subject: Kanoodle Rip Off?

Last month I signed up for Kanoodle. I made the mistake of choosing
to be a part of their automatic placement program which is suppose
to monitor and adjust your bids accordingly to keep you in the top
5.

My keywords are not very common so it showed my bids as being
05-.09 cents each. Next thing I know I look at my account and all the
bids and every click through I have paid for in the last month are
at .18 cents... even on keywords that have no competition! Has anyone
else had this problem?

Thinking on it more I realize that agreeing to let them change my
bid with no cap automatically to stay in the top 5 was not very
bright. If you get 6 people doing this for the same keyword next
thing you know your keyword bid would just keep jumping sky high!

My traffic from them was very little but I paid for the nose for it.

I also wanted to ask if anyone knows of a really good CPC search
engine in the UK? I have seen espotting but it is a high buy in rate
which I don't care for. Something like $120 and part of that is
application fee! Unless they get the traffic of Google I can't see
it.

The reason I am asking is that I have another site that sells murder
mystery games and these are very big in the UK. About 75% of my
sales comes from the UK.

Thanks,

Mary Lee
www.dinnerandamurder.com


===== CONTINUING =================================

From: Carrie Cassidy
Subject: Outsourcing

Though I agree that there are many benefits to hiring freelancers /
contractors, full time employees offer benefits of their own:

- You know they're available to work on your project

- They are accessible; you can collaborate to develop solutions

- You can be more assured that sensitive information won't be passed
along to competitors

- You can be more assured that research you've paid for isn't
incorporated into the designer's "industry knowledge"

- You aren't nickel-and-dimed

- The company benefits from their contributions of skill beyond what
they put on a page

Remember too, someone has to provide information to the contractor
-- and that takes time. The more specialized your site, the more
time it takes to convey knowledge.

Naturally, if you don't have the workload to hire someone full time,
you shouldn't do it. If you don't have a highly competitive arena in
which divulging the latest research to a competitor means losing a
lot of money, a contractor may work fine.

And a final note, there are a lot of bad contractors. If you
accidentally hire one, you have the same cleanup to do as if you had
hired a person full time.

Carrie Cassidy, Marketing Manager


------- new post - same topic -------

From: Nandini Pandya
Subject: Outsourcing

> I have awarded jobs to companies from Slovakia,
> Romania, Russia, Thailand and Brazil. All have
> exceeded my expectations and cost a fraction of
> what an American web developer would charge.
        - Chuck Hiatt, LED 1510

As a US-based independent software developer, I feel I must respond
to the two posts extolling the virtues of offshore developers.

1. You say you get the expertise you seek by hiring offshore
workers. How is it that offshore developers have the skills and the
experience and US ones don't? How believable is it that these
offshore developers gained those skills when there is virtually no
indigenous market for such skills - that is, the only "clients"
these consultants have are US based?

From knowing some of the offshore developers personally, I know that
a significant percentage lie on their resumes. This is not to say
that they cannot learn - the point is that they learn on the job
much the same way that college students or even other professionals,
for that matter, do. *None* of us was born with the skills that
companies seek.

2. US-based clients are more willing to swallow the lies on the
resumes for only one reason - because they look at the lower hourly
rate. Nothing wrong with that - after all we live in the brave new
globalized world. But, dissing US-based workers to justify your
choices is unfair. Who is to say carefully selected US-based workers
would not deliver as effectively as offshore workers?

3. And, you do get what you pay for. A friend hired a web designer
through elance to develop a 10-page web site. This was six months
ago. The web site is not yet done. In between the designer was AWOL
for weeks because he was getting married. The US-based client did
not have a clue.

Care to figure out her lost business because her web site is not up?
Care to figure out how much time it will take to enhance / tweak the
web site after it is done?

4. As for saving time and resources by not having to micro-manage,
you could do the same with US-based consultants - it is a matter of
management style. You don't have to physically remove your workers
to feel you have to manage less!

Nandini Pandya


------- new post - new topic -------

From: M. J. Young
Subject: Web Design Pricing

> [We] sometimes get calls asking for a quote for
> a complete web site over the phone... How does
> anyone else handle this situation?
        - Roland Matzke, LED 1509

I only design for myself and my company, and I've never called a web
designer; but I have made calls to businesses whose situation was
similar: they couldn't really give a price for something over the
phone precisely because I couldn't give them sufficient details.

One that comes to mind is a call made long ago to a transmission
repair shop to try to determine whether I could afford to have
repairs made to a car. Obviously the shop can't tell me what it
would cost to fix the transmission without finding out what's wrong
with it; on the other hand, I can't commit to having them repair it
without some idea of how much it could cost.

I think perhaps the solution for the professional is to recognize
the point of the inquiry. If I call with a question like that, I'm
window shopping. Your answer will indeed help me choose where to go
for a web site; but I have a more basic question in my mind than
"who should I get to build my site?" What I'm trying to find out is
"can I afford to have a web site at all, and what kind of budget am
I going to need to do it?"

With this in mind, I would suggest answering these calls this way:

"It really depends what you want on those ten pages. For ten
no-frills pages of your copy and images it could be as low as X.
Typically most sites that size run around Y, but we've done some
cutting edge sites that went for Z. Can we get together and talk
about what you hope to accomplish?"

Now the customer understands that what he pays depends on what he
wants. He also has some notion of the minimum it would cost to get
on the web, and probably what it would cost to have a site similar
to most of those out there.

I hope that helps.

M. J. Young
http://www.mjyoung.net/


------- new post - same topic -------

From: Ivan J.  Jimenez
Subject:  Darwin

Hi Mark,

I've found that instead of having prospects send an e-mail
requesting a quote, setting up a "form" with detailed questions
works far better.

Less-than-serious inquirers will not want to be burdened with
questions since they don't actually need the service, serious
inquiries without focus can re-evaluate their needs before
submitting requests, and you'll eliminate those inquiries by people
who prefer not answering your questions.

After all, when you're busy, the last thing you want to lose
energies on is a prospect who doesn't understand the nature of your
business (for those just starting out or willing to "explain" how
your business functions, you can make your forms shorter and
optional thus taking advantage of extra work neglected by others).

All the best,

Ivan J. Jimenez, Business Development
cosmicbreath.com


===== GEEK TIPS ===================================

From: Patrick Brown
Subject: Glitches in email from AOL?

Over the past few months, some of my clients and associates on AOL
have had intermittent failures sending email to my domain. They get
a failure message of "550 This email address is being protected from spam bots, you need Javascript enabled to view it Host unknown (Name
server: mail.domain.com.: host not found)". Not good for business!

My host service tells me they've seen intermittent occurrences of
this on many of the domains they host, and have heard of it from
many other hosting services, as well. They claim it's a problem with
AOL's name servers. Does anyone have insights, experience or
solutions regarding this?

Patrick Brown
Learning Circle Associates, Inc.


------- new post - new topic -------

From: K Francis
Subject: Site search

> I have been trying to find a good site search
> engine for a large web site... Does anyone
> have any suggestions?
        - Niki Mcelroy, LED 1508

Hi, Niki --

I can't praise the folks over at http://bravenet.com anywhere nearly
enough.  They provide a very broad range of tools for web masters,
both free and paid versions (the latter ad-free).

No, I am not affiliated in any way whatsoever with Bravenet.com --
other than as a DELIGHTED user of numerous of their services!

Kurt T. Francis, Web Master

Bangkok's Voice On The Web
http://bangkokatoz.com


==== BILLBOARD ====================================

From: Don Johnson
Subject: Domain Registration Encore

I know this has been covered many times already so apologize for
dragging it out again but...

Our domain is up for renewal at Network Solutions. Since they never
changed our whois listing but send bills to our new (two-year-old)
address, I want to leave there. To whom should we go for
registration that is fast, accurate and competitively priced?

Thanks.

Don S. Johnson, Editor/Publisher

PC Presentations Productions
www.piscespub.com


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