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LED Digest 1522: Fraud Prevention or Discrimination? Print E-mail
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February 20, 2003                      Issue #1522
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           .....IN THIS DIGEST.....


==== CONTINUING =================

        --== International Fraud Protection ==--

                ~ David Neese
"...we get address verification and that is very helpful
in reducing fraud."

                ~ Marty R. Milette
"One has to achieve a 'balance' between fraud
prevention and discrimination."

        --== Outsourcing Web Development ==--

                ~ Dejan Bizinger
"...most Internet jobs can be done working from home."

        --== Copyright Notices ==--

                ~ Heikki Nylund
"...I mark the date of the update at the bottom of the page..."

                ~ Anne McKay
"[An update notice] does not replace a copyright notice."


===== GEEK TIPS ==================

        --== Space Around Forms ==--
                ~ Adam Bostock
                ~ Andreas Huttenrauch


==== BILLBOARD ===================

        --== Site Search ==--
                ~ Terry Wadman


===== CONTINUING =================================

From: David Neese
Subject: Fraud protection

Regarding Godaddy not accepting a Singapore credit card, and this is
not to offend the individual complaining who feels cheated by their
actions, but we will absolutely not accept credit card as a method
of payment from Singapore.  100% of all Singapore orders for us are
fraudulent.

We were once convinced we had a legitimate one from Singapore and
shipped the goods and Fedex called us to tell us it was fraud and
that almost all computer related small shipments into Singapore are
fraud, so we know it isn't just our opinion.

Here in the USA and now also the UK, Germany, some Japan, and some
parts of Australia we get address verification and that is very
helpful in reducing fraud.  On others we have someone call the
issuing bank the card is from and get the address verification.
Occassionally we can't find a bank that speaks English or that can't
confirm what we need, but so far it has been 100% effective.

It is really sad that so much fraud is attempted.

Thanks,
David Neese

Eagle Computer Systems, Inc
www.saveateagle.com


------- new post - same topic -------

From: Marty R. Milette
Subject: Fraud protection

One has to achieve a 'balance' between fraud prevention and
discrimination. Unfortunately, most merchants are so busy covering
their own butts -- they don't think about all the problems they
cause for their foreign customers.

You need to remember that financial systems all over the world are
DIFFERENT. Many countries abroad don't even know what a check is --
in some countries it is impossible to get a credit card -- in other
countries bank transfers are impossible.

If you want to expand your market outside your own back yard -- you
have to be FLEXIBLE and not descriminate against someone just
because they happen to be living somewhere outside the USA.

For example, I am a Canadian with a Canadian address but live in
Russia. My credit cards are Canadian and American, however the fun
comes when trying to order any kind of physical goods.

First, where the goods need to be sent is seldom where either of the
cards are registered. (Friends coming to Russia bring stuff to me --
avoiding ridiculous shipping charges and postal theft.) I don't
receive credit card statements here -- everything is done on-line,
so I can't fax the top part of any statements PLUS an international
FAX costs a lot of money -- seldom does a FAX ever go through the
first, second or sometimes third time through. ($$$)

Then there are outfits like PayPal -- a good system, but if I even
open up my account from a web browser anywhere outside the USA or
Canada -- the buggers LOCK my account so I can't send or receive any
money with it. (And if you've ever tried to get human SUPPORT from
PayPal -- well, it makes a root canal seem like a cold beer on a hot
day.)

Even some of the Canadian and US banks have their web sites set up
so that you can't even VIEW the sites outside North America. (To get
around these kinds of restrictions, I at least have the option to
open up a remote terminal session to my server in Canada and run the
browser remotely. Ha!)

If you want to capture a foreign market -- you need to be flexible,
and realize that not all them 'damn foreigners' are out to cheat
you. Deal with it -- either that, or if you don't want business from
abroad, please be sure to put a big notice on every page of your
site, "International Customers NOT Welcome!" Then you won't wast
your time -- or THEIRS.

Marty R. Milette, P.Prog.
five-star-hotels.com


------- new post - new topic -------

From: Dejan Bizinger
Subject: Outsourcing

> ... when potential clients project values are collectively
> large enough, we believe that developers keen on partnering
> with US companies must be ready to... meet the clients
> face to face.
        - Neal Meaker, LED 1519

Face to face is, of course, always the best way to communicate
(unless you communicate with an introvert person). I love to
communicate face to face but it doesn't mean that I agree with you
when you say that, "... developers keen on partnering with US
companies must... meet the clients face to face."

It depends on the project. I think that even if a person doesn't
have a clue about software and hire a web developer for making, for
example, customized email management software, they can finish that
deal even via email conversation. Client will tell him / her what he
/ she wants.

This way the developer will be able to get an image about that
desired software. I don't have to mention that with quality video
conferencing things would be even much more easier. Phones are,
also, excellent addition for email communication.

My opinion is that the most Internet jobs can be done working from
home. Some jobs are more "home-friendly" than others. For example, I
find web development very home-friendly.

The most important thing is that the client knows what he / she
wants. If the client is ready to invest more money in the project
with buying air-tickets and paying hotel expenses, then it is OK
(many people like to travel :)).

But if you can finish the job cheaper (with the same quality like
with the face to face communication) why would you invest extra
money? You have to find the best cost / benefit ratio.

Best regards,

Dejan Bizinger, Contributing Editor

SKYLIST Solutions
http://www.skylist.net


------- new post - new topic -------

From: Heikki Nylund
Subject: copyright

Whenever I change the contents of an inner page, I mark the date of
the update at the bottom of the page, e.g., 'updated 2003-02-14
(yyyy-mm-dd)', and add the same information at the bottom of the
front page (index.html), after the copyright statement, e.g.,
'copyright (c) of this site Heikki Nylund 2000...2003 updated
2003-02-14 (yyyy-mm-dd)'

Why the ellipse (...) and not a dash (-) between the years? Because
the dash between numbers can be interpreted as a minus sign, while
the ellipse can only indicate the beginning and the end of a
continuum, in the above case that I have created the site in 2000
and changed something in all the subsequent years up to the current.

Cheers,

Heikki Nylund
chitarrata.com


------- new post - same topic -------

From: Anne McKay
Subject: Copyright

Hello again LED'ers :-)

> ... wouldn't it be easier to put a last updated date
> on the page if you are worried that the visitor viewing
> the page might think that the page is from 2001?
        - Vicki Lambert, LED 1521

Yes, this is a good idea.  BUT - this does not replace a copyright
notice.

However, a good way to phrase such a thing would be "(c)2003 Anne
McKay.  All rights reserved.  Site (or page) last updated
2/16/2003."

There's also little javascripts you can insert that will do this
automatically.

Anne McKay

Divinity Design
divinitydesign.com


===== GEEK TIPS ===================================

From: Adam Bostock
Subject: Form space

> When you make a form, it seems to force some space
> around itself on the page... when your form is an image
> or button, any surrounding text is forced away...
        - Phil Chave, LED 1521

Hi Phil

I get round this problem by putting the form tags before all the
HTML code that you want to be bunched up together.  It seems to work
fine for me.

For example:

<.form ...>
[optional misc html]
your button html and surrounding text
<./form>

(Taking it to the extreme, I *guess* in theory that you could put
the form tag right at the top of the page (body), and close the form
right at the bottom of the page.  Though you don't need to be this
extreme typically.)

I hope that helps.

regards

Adam Bostock
free Online Innovation Forum  if++


------- new post - same topic -------

From: Andreas Huttenrauch
Subject: Form space

This is a common problem with forms. The only work-around I know of
is to use style sheets. Either in the style sheet declare (for all
forms):

form { margin-top: 0pt; margin-bottom: 0pt; }

.. or directly in the html form declaration:

<.FORM style="margin-top: 0pt; margin-bottom: 0pt" actio=.......

Hope that helps.

Andreas Huttenrauch
Globi Web Solutions


==== BILLBOARD ====================================

From: Terry Wadman
Subject: Site Search Engines

> I love all the suggestions on web site search engines,
> and the fact that they are free is great! What I don't like
> is the fact that they all have forced advertisements.
        - Niki Mcelroy, LED 1521

Hi Nicki

We have found a free site search engine, that should meet your
requirements, which comes with an added bonus as well.

We have found that you really need to have good Title tags and
content tags on each page to make it work well, the bonus result
being if your site search works effectively, then it puts you in
very good stead with the public seach engines as well, especially
Google and Yahoo.

In fact it acts as your own personal search engine optimizer. It has
no ads, is free for commercial and private use, and works with Linux
as used on our site (http://www.webhostsus.com) and with Windows as
used on http://www.dejacey.net. Have a look there to see if it is
what you are looking for.

You need to have CGI Permissions on your site, but it is very easy
to setup. We have used it on several sites and almost always ended
up in the top 40 listings, for the various keywords, without paid
inclusion in any.

The script is FM sitesearch Lite and is available from
http://www.focalmedia.net we have no affiliation with them -- in
fact have normally written all our own CGI-scripts but found this
one very useful

Hope that you find it as good as we did.

Terry Wadman
Dejacey Network


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