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LED Digest 2447: Measuring Traffic w/o the Pageview Print E-mail
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List Moderator:                       Published by:
Adam Audette                          LED Digest
adam, led-digest.com     http://www.led-digest.com
..............................................
July 12, 2007                         Issue no. 2447
..............................................


            .....IN THIS DIGEST.....


===== NEW ======================

        <Moderator Comment>
                ~ Cool Stuff for the Office Wall

        --== Pageviews & Measuring Traffic ==--

                ~ John Smart
"So, never mind Neilsen, how do you measure traffic."


==== CONTINUING =================

        --== SEO Scammers & DIPs ==--

                ~ David Spahr
"I don't think submissions are important."

                <Moderator Comment>

        --== Offline Action: Print Catalogs? ==--

                ~ Michael Linehan
"That was a great post Dirk. Thanks."

                ~ Eva Rosenberg
"Catalogs still have a place in marketing."

                ~ Dirk Johnson
"...a lot of accounting systems really choke
on multiple retail prices per item."


==== BILLBOARD ===================

        - .Net Developer Wanted -


======== NEW ======================================

<Moderator Comment>

Here are a couple cool items for your wall.

The first is this poster titled, "The Importance of User
Experience":

http://www.experiencedynamics.com/science_of_usability...

Although this one costs $20, they have some free versions as well.

Another cool image is this web trend map from the Japanese firm
Information Architects:

http://www.informationarchitects.jp/ia-trendmap-2007v2

It depicts visually the "200 most successful websites on the web,
ordered by category, proximity, success, popularity and
perspective." This is sweet! I'm having it printed for the office
wall, in 5 years it will be fun to see how things have changed.

Thanks to Zappos pal Alex Kirmse for the links.

-Adam

---------------------

From: John Smart
Subject: Page Counts vs Time on Page

An article on Forbes http://www.forbes.com/media/2007/07/10/internet...
states that Nielsen / NetRatings says that it will no longer provide
page-view rankings for web sites, saying that with AJAX integration,
people can be looking at one page, when really they are looking at
several, so they will be counting time spent on a site, etc.

It makes sense to do this, but the reason they cite confuses me - am
I being stupid?

I am putting more and more AJAX into client sites. A common one is
the non pop-up pop-up - it uses java / css to 'draw' a pop up over
the base window, with nothing popping up or being blocked - a cool
tool - but whenever you click on it, it calls another html (or php,
or whatever) file - which registers on the site stats.

Another problem with this development is if I have a very heavilly
ajaxed site, and someone plays a while, then goes - well, one thing
we cannot ever measure is when someone leaves, so, although you
could measure when ajax based activity ceases, what about the window
in the background that refreshes all the time, and gets forgotten
about. Is a few people forgetting that going to affect ranking?

Then how broad is the scope? We offer web based e-Mail to our
clients - if someone leaves the web based e-Mail open all day (as a
lot of users do), and the inbox refreshed by default every 5
minutes, in a 9 to 5 day, with 10 users, that will be 960 page
visits in a day. Pretty cool! But irrelevant.

Of course, they will not be counting those page hits any more, but
that is all 'active' time by a user on my site. So if I release my
stats to them, they will be confused, unless some controls are
introduced (which may be the case, I do not know).

The upshot of all this? Well, at least we are not counting hits any
more. That was an embaressment to the industry! But how do you judge
traffic?

For a lot of us, traffic does not matter, it is sales. If sales are
up, life is good, if they go down, well, time to address things.
Ideally conversions would be high, but irellevant traffic is not
really detremental to anyone but the lost surfer, unless you are
maxing out your bandwidth. So maybe Nielsen should count sales, or
applications for information / includsion? Maybe CAPTCHA form fill
ins, we do not want to be counting bots, after all!!

And it strikes me as a little silly, in this league. So we will be
told that Amazon, eBay, Yahoo, Microsoft and google got a huge
amount of traffic. Thanks for the heads up on that one, I did not
see that coming! Isn't that a little like reporting that the new
Ferrari car goes fast? I guess I do not see the point of
comparatives on this level. Again, isn't it about sales? Selling
product, information or ideas?

But what do you count? I have my site (intermittently) coming up 1st
in Google (under search term 'internet design' - a little
ambiguous). I have not seen the amount of traffic I would have
expected from such positioning. (one of our largest clients found us
using that exact search phrase).

So, never mind Neilsen, how do you measure traffic. Do you just
count sales, just read stats, see how many are reffered to you
through a referral package, or is there a wonderful tool / trick
that I am completely unaware of?

John Smart
InternetDesign.com

Comment?


======== CONTINUING ===============================

From: David Spahr
Subject: SEO scammers

> How significant is the whole concept of submissions
> these day? We've been online for 6 years now. The
> spiders have found us... right?
        - Scotty West, LED Digest 2446
        - http://www.led-digest.com/content/view/1852/190/

Scotty,

I don't think submissions are important. The spiders have found you.

I did notice that your site had more meta tags than most any site I
have ever viewed. I suspect some / most of them are superfluous. I
don't think you can or should tell spiders when to revisit. If you
just stick with the meta keywords and description I think you will
be better off. I think you could actually brainstorm a few more
relevant keywords. I know some will say keywords and description are
not important but I have seen and can show that MSN at least does
read and use the meta description.

I'm sure others will point out other things but I got interested in
you dvd offerings when I looked at your site. I am a stone fingered
guitar player in desperate need of help. You may get me.

David Spahr
http://stereoviews.com

Comment?

<Moderator Comment>

I forgot to mention this yesterday, but we actually had a long
discussion about directory information pages back in issue 2102:
http://www.led-digest.com/content/view/317/190/

There are follow-up posts in the 3 issues after that one, too.

-Adam


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-------- new post - new topic --------

From: Michael Linehan
Subject: Print catalogs

> You can't have one set of prices for online
> customers and another in print.
        - Dirk Johnson, LED Digest 2445
        - http://www.led-digest.com/content/view/1851/190/

> Why not? If I had a print catalog and an e-commerce store,
> I would gladly provide lower prices to the customers who
> were willing to shop on-line...
        - Beth Ann Earle, LED Digest 2446
        - http://www.led-digest.com/content/view/1852/190/

I agree with Dirk. (That was a GREAT post Dirk. Thanks.)

A company that varies its prices according to the medium used to
reach people is probably going to annoy a lot of people.  If I
didn't have a computer, were nervous about the Web, or nervous about
a company I don't know, or whatever reason I had for not paying
online, I would be really ticked off if I found out I was paying
more because I was phoning up from the print catalogue.  Last
purchase I'll consider from that company.

And to follow that possible pricing rationale through to the end ---
If a different price is OK for online or paper catalogue because of
cost to the shop owner, then it would be logical to charge a
different price for every different medium a company used to market,
depending on the cost to make a sale.  I don't see that as viable.

Michael Linehan, Marketing Alchemy
www.marketing-alchemy.com

Comment?


-------- new post - same topic --------

From: Eva Rosenberg
Subject: Print catalogs

> With 6 days of service, that's 80 catalogs a week, 320 a month,
> or 3,840 catalogs a year... So, if you as a marketer want to spend
> your hard earned money and time on catalogs, go ahead. However,
> it may be best for all to confirm that the recipient really, really wants
> your catalog!
        - Al Toman, LED Digest 2446

He makes some excellent points.

1) I do order some things from catalogs - or online from the company
sending me the catalogs. And I like to be able to take that catalog
and read it away from the computer - like while sitting on the
toilet, or watching TV. So, the print version, in all its colorful
glory is still desired.

2) However, he's totally right about the excess. Like Al, my P.O.
Box fills up with many pounds of repeat catalogs from the same
companies every day. Just yesterday, we got at least 10 catalogs,
most identical to the ones they sent us last week, except for the
cover.

3) My bitch, in addition to the waste of resources is - ALL the
catalogs, solicited or un, have my name and account information
printed in two places - on the cover and inside, on the order form.
Which means, I can't just toss into the recycle bin. I must waste
time to remove the cover and order form and shred each one so the
guy rooting through my recyclables and his friends don't steal my
identity, as well as the redeemable cans and bottles.

Catalogs still have a place in marketing. Really, if you put
together a good, attractive piece, your customer will be compelled
to keep it for a while. But once a quarter, or at the most, once a
month would be fine.

Or follow the example of the guys at Trader Joes - print it on
recycled newsprint. Include clever tales about the products - and
send it out once a month - make it available online as well.
http://www.traderjoes.com/flyers/SC.pdf

Once upon a time, your Humble Guide,

Eva Rosenberg, EA & TaxNerd
www.taxmama.com
www.taxquips.com

Comment?


-------- new post - same topic --------

From: Dirk Johnson
Subject: Print catalogs

Beth,

OK- you got me. :) I was making a strident point, so, yes, you could
have two sets of prices or blanket discounts for online orders, I
suppose. On some level, it makes sense, to the business owner.

But it would likely create a lot of confusion, and possibly some
disgruntled customers who paid the higher prices. Not to mention the
potential for unattractive price comparisons with competitors. Plus,
a lot of accounting systems really choke on multiple retail prices
per item.

What's more, maintaining two price structures would add yet another
layer of work to all of the management tasks that are related to
print catalogs. And that was my primary point. The time that is
required to manage the entire gamut of print catalog marketing
issues that I outlined in my previous post is very significant to
the small business owner. Time that just might be better spent on
product line expansion, additional online marketing programs,
internal process streamlining, employee training and delegation,
etc. Those are all things that would likely yield a good ROI, but
probably with a lot lower working capital demands. Or, here's a
novel concept... take a vacation... :)

If you find justifiable reasons for two price structures, then do
it. But I can see a lot of headaches as well. I just consider it to
be rather impractical and not a realistic, workable option in most
situations. But there are always exceptions.

Thx

Best regards,

Dirk Johnson

Partner - Operations
DomainDrivers LLC
www.domaindrivers.com

Comment?


==== BILLBOARD ====================================

I have a friend in need of a quality .NET developer. Please contact
me if you're interested, thanks.

-Adam

Contact me


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