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List Moderator:                       Published by:
Adam Audette                          LED Digest
adam, led-digest.com     http://www.led-digest.com
..............................................
July 13, 2007                         Issue no. 2448
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            .....IN THIS DIGEST.....


===== NEW ======================

        --== The False Economy of Amateur Work ==--

                ~ Michael Linehan
"There is a very widespread 'do-everything'
ethos in LED..."


==== CONTINUING =================

        --== Pageviews & Measuring Traffic ==--

                ~ Shaun Johnston
"...web metrics show inflated figures compared
to my own log analysis..."

                ~ Nathan Holley
"There are a ton of factors more important
than 'time on page'..."

        --== Offline Action: Print Catalogs? ==--

                ~ Reid Neubert
"...in most cases offering a discount for purchasing
online is an acceptable solution."

                ~ Eva Rosenberg
"You see that used all the time in those paper
catalogs."

                ~ Al Toman
"...how do you know that the price you are seeing
online is the same price another viewer is seeing?"


======== NEW ======================================

From: Michael Linehan
Subject: False Economy

FALSE ECONOMY: Expecting Professional Results From Amateur Work

There is a very widespread "do-everything" ethos in LED that I think
is not necessarily the best way to run your business. Don't get me
wrong... I think learning in LED and elsewhere is great.
Participating in developing your website is important. But is it
really the best use of your time to try take care of every single
little detail? I would suggest not.

This "do-everything" ethos is contrary to well-founded business
principles that tell us a more direct route to business success lies
in doing what you are outstanding at, and handing over the rest to
others (who are outstanding at what they do). Trying to do
everything may be just shooting yourself in the foot. What's the use
of saving $1,000 if it took $3,000 worth of your time to do so? And
what is the use of saving that $1,000 if you make only a few
thousand dollars worth of profit from your work - when a specialist
maybe could have made you $100,000.

I'm not suggesting don't be involved. But I am suggesting you think
carefully about what you can do really well, and what might best be
done by others. To gain the ranking you want and to develop the
level of conversion you need, it may be time for something different.

You want to project the very best image you can. But many websites
today are the Internet equivalent of putting out posters from a dot-
matrix printer. To carry on tweaking such a lower-level site can be
like trying to get Lexus performance out of a Lada. Sorry, but if
you are driving a Lada, it doesn't matter what keywords are hanging
on it, it's still a Lada. Then it also doesn't matter much if you do
succeed in attracting people to the "Lada". No-one is going to think
it is the site of a quality company.

So you can make a choice: to continue tweaking the "dot-matrix"
level work, and somehow think that is going to bring you success ---
or to raise the level of what is going into your site. I want
dramatic results this year, not gradually over the next ten years.
What do you want? Start now to build the business you want. Or not.
But if not now, when?

Michael Linehan, Marketing Alchemy
www.marketing-alchemy.com

Comment?


======== CONTINUING ===============================

From: Shaun Johnston
Subject: Traffic

> ... Nielsen / NetRatings says that it will no longer provide
> page-view rankings for web sites, saying that with AJAX
> integration, people can be looking at one page, when really
> they are looking at several... It makes sense to do this, but
> the reason they cite confuses me - am I being stupid?
        - John Smart, LED Digest 2447
        - http://www.led-digest.com/content/view/1853/190/

I don't use AJAX, but I do use php pages. Problem: they seem to
generate duplicate calls. I think this is why web metrics show
inflated figures compared to my own log analysis where I eliminate
some duplicates.

I use my own programmed database for analyzing log files. Now, after
dividing my data into sessions I sort each session by page and
eliminate duplicates within each session, then sort the pages within
each session back into time-order to reconstruct sessions.  For
visits I send to my clients, that I charge for ppc, visits are
halved!!!!!!!!!

As I wrote before, for different categories of visits I compare
visits to entry page (in my case my home page) with visits to an
action-surrogate page -- could be the contact or booking page. Then
I use the ratio of visits to action-surrogate page to visits to home
page as a measure of  "quality" of visits, by category.

Is using frames or iframes a form of AJAX? I use iframes a lot.

Shaun Johnston

Comment?


-------- new post - same topic ---------

From: Nathan Holley
Subject: Traffic

> So, never mind Neilsen, how do you
> measure traffic.
        - John Smart, LED Digest 2447

Uniques. And conversions.

Great post John, you're dead on. There are a ton of factors more
important than "time on page" Neilsen seems so hot on right now.

Nathan Holley

Comment?


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-------- new post - new topic --------

From: Reid Neubert
Subject: Print catalogs

On the subject of different prices online vs. printed catalog
orders, let me add my input as a marketing strategist. As someone
else in the discussion said, if you can find a justifiable reason,
then do it. As long as it is not confusing, and as long as customers
don't feel cheated or unfairly treated.

IMHO, in most cases offering a discount for purchasing online is an
acceptable solution. In order for it to work, be clear about it. If
people are shopping at your Web site, tell them ... and *show* them
... they are getting a discount for making their purchase via the
Web. Show the "regular" or "catalog" price and the discounted price,
or the percent discount, they get online.

Also clearly state in your catalog that you offer a (stated)
discount if they place their order online instead of by phone. And
don't be vague about it. Make it simple (important!) and clear, such
as, "Receive a 10% discount on your entire order if you place your
order on our Web site." Or, "Save $20 on each widget by ordering
online at ourstore.com."

In a side note, many people are not aware that once upon a time
(before the Web), catalog companies would regularly test different
prices points for merchandise by sending out catalogs with different
prices to different people or areas. Then they could find out the
optimum price to charge for things, literally, what the market would
bear. Were you ever asked when ordering by phone from a catalog
company what the code (whatever they called it) was on your catalog?
That was so the operator would know what prices you were seeing in
your version of the catalog. Today, when everyone can access the
same online store, they can't do that anymore.

Best regards,

Reid Neubert
www.neubertweb.com

Comment?


-------- new post - same topic --------

From: Eva Rosenberg
Subject: Accounting Systems Choke

Hi Adam and Dirk,

This comment caught my eye:

> ... a lot of accounting systems really choke
> on multiple retail prices per item.
        - Dirk Johnson, LED Digest 2447
        - http://www.led-digest.com/content/view/1853/190/

Actually, set up properly, that's never a problem.

You just give the item a slightly different, but unique, product
number code, and to the accounting system, it's a totally different
item.

You see that used all the time in those paper catalogs. The first
few digits of each product number is the catalog code and has
nothing to do with the inventory coding of the item.

Say you have an e-book, item number 3684. The online version would
be item number 3684e.

Nothing's complicated when it comes to accounting. You just have to
know how to talk to the system.

Once upon a time, your Humble Guide,

Eva Rosenberg, EA & TaxNerd
www.taxmama.com
www.taxquips.com

Comment?


-------- new post - same topic --------

From: Al Atoman
Subject: Print catalogs

> A company that varies its prices according to the medium
> used to reach people is probably going to annoy a lot of
> people... I would be really ticked off if I found out I was paying
> more because I was phoning up from the print catalogue.
        - Michael Linehan, LED Digest 2447

Well Mr. Linehan, be prepared to be one PO'd puppy!

Besides, you / we should learn not to make "that" purchase, anyway.
Put the cash into a piggy bank, instead.

With companies setting cookies and web pages being dynamic, how do
you know that the price you are seeing online is the same price
another viewer is seeing online?  Dell is an excellent example when
trying to configure and make a decision about a system.  If you take
five days to make a decision, sometimes, you're lucky to hit the
same price / configuration on the 5th day you were considering on
the 1st day.

I understand that some successful sales web sites have a fairly
sophisticated pricing structure, algorithm, strategy, whatever.

Besides, years prior to the internet, you'd buy a car and 1 day
later they'd have a $5,000 off sale or buy a table saw at Sears,
come home, and get your "25% off this upcoming weekend" mailer from
the mail box~!

I have seen countless times, web sales only, web pricing only, these
prices are not available at our store, etc.

No.  I don't sell piggy banks.

Al Toman

studio9 web design
http://studio9.ws

Comment?


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