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LED Digest 2450: Should You Be Using Facebook? Print E-mail
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List Moderator:                       Published by:
Adam Audette                          LED Digest
adam, led-digest.com     http://www.led-digest.com
..............................................
July 17, 2007                       Issue no. 2450
..............................................


            .....IN THIS DIGEST.....


===== NEW ======================

        --== Facebook & LinkedIn? ==--

                ~ John Smart
"Creating Facebook and MySpace and Linkedin
and other accounts...Do we want to do this?"


==== CONTINUING =================

        --== The False Economy of Amateur Work ==--

                ~ Michael Linehan
"I'd like to extend this topic a little further..."

                ~ David Spahr
"I'm betting no SEO/SEM can tell me who my typical
customer is or why they buy what they do."

                ~ Tom Anson
"But there is another side to this equation..."

        --== Offline Action: Print Catalogs? ==--

                ~ Dirk Johnson
"I think the point of my original post is being lost..."


======== NEW ======================================

From: John Smart
Subject: Facebook

Many times over we have discussed linking, and the power of inbound
links. Which leads me to two things.

1. Could you all please link to my website? (thank you!) and

2. Creating facebook and MySpace and Linkedin and other such
accounts - is this beneficial? Do we want to do this?

Could this be a new way of marketing? I guess not that new, MySpace
has been here a while.

John Smart
InternetDesign.com
A Human Touch in a Digital world.


======== CONTINUING ===============================

From: Michael Linehan
Subject: False Economy

> ... is it better to hire an expert when you can afford it --
> absolutely. But the issue is knowing enough to see
> when the expert is selling used cars or really knows
> their stuff... Just wanting to agree, but with a "buyer
> beware" warning label attached.
        - Bruce Clay, LED Digest 2449
        - http://www.led-digest.com/content/view/1855/190/

For these points and all the rest - well said Bruce, and I couldn't
agree more.  One of the critical parts of this picture is to at
least be an informed consumer.  Adding your clarifications and a
'buyer beware' warning label to what I wrote is an important
addition. Thanks.

And thanks for your post and support on the idea, Jill [Whalen].
Interesting to hear that you've been struggling with this - ongoing
work for me, too.  Andrew [Taylor] - great concrete illustration.

I'd like to extend this topic a little further by placing the
"partner with professionals" idea into a larger context.  Two
principles that may be useful in thinking about this idea (or
anything else, for that matter) are these...

1. Is how you are running your business today going to give you the
growth you want?  Could you even run your daily operations in the
current manner if you grow five times?  From this point of view, it
can be seen that the "I must do everything myself" ethos contains
inherent, severe limits on growth. Maybe you do want to grow, and
maybe you don't --- and the latter is OK too.  But if you do want to
grow, put the systems in place now to proactively and strategically
create what you want, rather that implementing them reactively later
in an attempt to catch up with what is happening in the marketplace.

2. A complement to #1 is the matter of how to even judge an idea's
validity or usefulness.  The usual way people do this is to ask, "Is
it right or is it wrong?"  I would like to respectfully suggest this
is not the most useful question. A more powerful,
potential-enhancing way to judge is to ask, "Is this a useful way of
looking at things? Would implementing this suggestion have a
substantial positive impact on my business?"  For the "partner with
professionals" idea, I believe the answer is, "Yes".

Michael Linehan, Marketing Alchemy
www.marketing-alchemy.com


-------- new post - same topic ---------

From: David Spahr
Subject: Finding a Qualified SEO

> ... and as much as you want to do it right and effectively,
> sometimes you simply must bootstrap your way to the
> top... small but consistent changes do eventually lead
> to a better web site.
        - Bruce Clay

Wow. Great post Bruce! I'm glad you lurk and save your infrequent
posts for bringing some balance to the discussion.

I have always worked my own site(s). I did not have the money for
SEO. As a stay at home parent I could afford the time and wear and
tear on the seat of my pants though. So I have learned and continued
to do my own (on LED since near the beginning). Although my sites
are very simple in design and structure, I have always been able to
crack the top 10 with the search engines and enjoy #1 positioning
with a couple of sites for my most important search terms. My
metrics may not impress and the dollars aren't huge but I make a
living.

Any SEO work I would need would be more in the marketing aspect
rather than the positioning aspect. Since redesigns often seem to
result in actually lowering positioning (especially possible in my
case) I would not be real interested in doing that. Linking would
not do it either. I already have 4700+ inbound links.

Here's the thing. I'm betting no SEO/SEM can tell me who my typical
customer is or why they buy what they do. Anybody? If I have to
explain it and they have to think about it starting from square one,
then their marketing efforts are likely to be hit or miss. My
customer is not a typical "surfer". I know who my customer is, where
they go, how and why they buy what they do. I'm sure there are
additional things I could do for marketing and some redesign tweaks
I could do. These things seem to happen organically though.

If I had the dough for SEO/SEM Bruce would be my guy. Just his
excellent post explains a lot about why I would make that choice.

David Spahr
http://stereoviews.com


-------- new post - same topic ---------

From: Tom Anson
Subject: False economy

Hi fellow LEDers,

I agree completely with Michael Linehan's comments about operating
your website under a false economy.  I've struggled with this
question myself for years.

There are many things that I'd like to get to in promoting my
website and building my business, but there always seems to be one
(or twenty) other things I need to do to my website before I take
those steps.

I've often quipped to people I know that, due to my limitations
(I've started this business because I'm too disabled to work a
"real" job), although I've been online for about seven years, I'm
only about 15 months along -- and most of that was learning curve.

I also know that, no matter how much I put into my website, there
are going to be aspects of it that are more like a Lada than a
Lexus, and I can't help but wonder what the difference would be if I
could have my site actually "finished" -- put together by a
professional.

But there is another side to this equation: I'm not really a
businessman.  Building my website (however unprofessional it may be)
is what I do best.  While one could argue, then, that I'm in the
wrong business; but really, I'm just trying to make the most of the
resources I have.  From what I've seen on LED, I think a lot of
those in this community are in a similar situation, although the
specifics are different.

And, there is another side to economy: While Michael might say that
saving $1000 while spending $3000 worth of time is not a good
business move, not everyone can spend "a few thousand dollars" when
the results are only a "maybe".  It's not all that smart to spend
what you don't have on spec.  That's a gamble that I don't care to
make (again).

That said, any professional on this list who can take a look at my
site and, from the context of the industry I'm in, tell me how you
can turn my "few thousand dollars worth of profit" into $100,000,
I'd be more than happy to listen to you.

Tom Anson

Anson Aromatic Essentials
http://www.therapeutic-grade.com


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-------- new post - new topic --------

From: Dirk Johnson
Subject: Print catalogs

> ... a lot of accounting systems really choke
> on multiple retail prices per item.
        - Dirk Johnson, LED Digest 2447
        - http://www.led-digest.com/content/view/1853/190/

> Actually, set up properly, that's never a problem... You just
> give the item a slightly different, but unique, product number
> code, and to the accounting system, it's totally different...
        - Eva Rosenberg, LED Digest 2448
        - http://www.led-digest.com/content/view/1854/190/

Hi Eva. I am aware of that trick, and I even pondered it as a
possibility when I was writing my post. It is possible to have an
unlimited number of unique SKUs with unique pricing codes for each
item.

Here's where the systems "choke", though. Having multiple codes for
the exact same item can create real havoc when trying to manage
inventory and make purchasing decisions. Comparing large mail order
catalog operations to small retailers is not really apples to
oranges, either. Their systems probably consolidate the multiple
pricing data down to one item for inventory and purchasing purposes.
Most off-the-shelf accounting systems that small businesses use
can't do that.

What's more, you'd have to allocate inventory to each different item
when it's received in stock. How many units should be allocated to
the "catalog" priced item stock and how many to the online item?
What if you need to swap the stock levels around in order to cover
"outages" on one item and thus prevent back orders? Will you have
two "bins" in physical stock, or just put it all in one? Then what
do you do when it's time to count inventory? That'd be more
allocation management work. And price changes to either the cost,
the selling price, or the item details would now require at least
two data entries, not just one. My head hurts just thinking about
managing this kind of inventory gymnastics, day-to-day.

Again, I think the point of my original post is being lost with
these kinds of arcane theoretical arguments. Multiple pricing
structures, just for the purpose of offering a print catalog in a
two-tier pricing system, creates even more workload and confusion
across the organization. What will the employees think of all of the
added hassle? The potential for making an error is constant, and it
comes from the top down. That is never good practice. A manager's
job is to simplify, not complicate.

Just managing the catalog production and distribution is hard
enough. Adding a second pricing layer really explodes the challenge.
Rube Goldberg would love it.

Yes, it's possible.  Is it practical and a good use of limited
resources, the most valuable of which is management time? Opinions
can vary, but, having been in the trenches of a small-time but
fast-growing mail order operation, I really doubt it.

Best regards,

Dirk Johnson
Partner - Operations
DomainDrivers LLC
www.domaindrivers.com


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