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LED Digest 2451: Business Strategy and Tactics Print E-mail
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List Moderator:                       Published by:
Adam Audette                          LED Digest
adam, led-digest.com     http://www.led-digest.com
..............................................
July 18, 2007                       Issue no. 2451
..............................................


            .....IN THIS DIGEST.....


===== NEW ======================

        <Moderator Comment>
                ~ Strategy and Tactics

        --== ByteShark Object Search Engine ==--

                ~ John Smart
"His project is interesting..."


==== CONTINUING =================

        --== The False Economy of Amateur Work ==--

                ~ Maty Matyszak
"Another of those topics which makes
the LED so interesting."

                ~ Michael Linehan
"...I vigorously advocate the idea of partnership."

        --== Facebook & LinkedIn? ==--

                ~ Nathan Holley
"And as much as I HATE the thought, this may
be the start of a brand new Internet."

        --== Offline Action: Print Catalogs? ==--

                ~ Kerry Branham
"IMHO you are overanalyzing the marketing
of your business."


======== NEW ======================================

<Moderator Comment>

Seth Godin says that, "Nine times out of ten, regardless of the
industry, strategy is a byproduct of a series of tactics."

Lob Strauss, the gold rush and DRM
http://sethgodin.typepad.com/seths_blog/2007/07/lb-strauss-the-.html

Like Strauss selling jeans, lawyers are selling lawsuits to keep the
retainer cycle going. Filling out forms and sending them off, a
digital version of Strauss betting on pants instead of gold.

It's an interesting analogy. But what about the theory? Do YOU have
a strategy in business, or is it a consequence of your tactical
approach?

I think it's worth discussing.

-Adam

--------------------

From: John Smart
Subject: Image search engines

I got a UCE the other day, telling me that my site
(InternetDesign.com) had been indexed by this new image search
engine.

Given the nature of that site, it was not something I wanted -
anyone grabbing images from that site would only get them to use
them without my consent - it will not bring any sales. Other sites I
have are a different story, so I sent a mail (expecting some
automated nonsense to come back).

I got a human reply! From a nice guy! His project is interesting. It
contains technologies that make my head spin! So I am sending this
just to share - if you want your site indexed on an image search
site, visit: www.byteshark.com

Small now, but Google was small once! and if we are looking for
incoming links, well - if his site gets indexed...

John Smart
InternetDesign.com
A Human Touch in a Digital world.


======== CONTINUING ===============================

From: Maty Matyszak
Subject: False Economy

> ... is it better to hire an expert when you can afford it --
> absolutely. But the issue is knowing enough to see
> when the expert is selling used cars or really knows
> their stuff...
        - Bruce Clay, LED Digest 2449
        - http://www.led-digest.com/content/view/1855/190/

Another of those topics which makes the LED so interesting. As I see
it, there's three kinds of website. There's the ones that start with
a budget of tens of thousands of pounds, with a complete marketing
plan etc already in place, the ones that start with an internet
connection and two spare hours in the evening, and the small
business that feels it's 'got to be on the web'.

Most of the 'two hour' sites start small, and the vast majority -
justifiably - stay that way. Some of the big ones burn through their
huge initial budget, and then become zombie sites, with owners
unwilling to lose their initial investment, but unwilling to put
more money on a horse that won't run. Some businesses are never
going to get back more than a certain return,  without re-creating
themselves entirely, no matter what their website. (Joe's Hardware,
Nowhereville; The ancient Bithynian Sword Handle exchange ..). Major
investment in SEO would waste money in each of these cases.

The fact is, some (most?) web sites aren't going to make it into the
big time, no matter how great their SEO, design, or marketing,
because the original premise for their existence is flawed. If I
were to sink $20,000 of SEO into another 'great' social networking
site, for example, I doubt it would fly. So my point is, if you go
the DIY route, you lose nothing but your time. Pay the big bucks,
and you had better be reasonably sure your site is worth it - to
others.

There's a third alternative, which we took. Do enough web work, take
some courses, read a lot, experiment a lot, spend a few years
lurking LED digest ;) and eventually you stop being a 'wannabee
webmaster'. You can become one of those 'pros' - we started as a
2-hour operation. Our Lada is not a Lexus (yet) but its moving into
the upper executive class, and we are not planning to stop working
and learning till we have a Rolls Royce Corniche. Oh, and the hours
we spent learning the trade? Yup, these now earn us a nice return as
our company (we got big enough to incorporate along the way) now
manages websites for others who don't have the time.

Maty Matyszak
knowyourcat.info


-------- new post - same topic ---------

From: Michael Linehan
Subject: False Economy

Some points on this topic...

> Here's the thing. I'm betting no SEO/SEM can tell me who my
> typical customer is or why they buy what they do. Anybody?
        - David Spahr, LED Digest 2450
        - http://www.led-digest.com/content/view/1856/190/

Absolutely right, David.  Which is why I vigorously advocate the
idea of "partnership".  You have your specific knowledge of your
products, who your clients are and what they want.  An Internet
marketing specialist has all kinds of general knowledge about how to
express what you have most effectively, how to respond to clients'
needs in the most powerful manner, and how to plan and implement the
utilization of various marketing methods.  Effectively joining your
"specific" and the specialist's "general" is what creates the magic.

> ... and I can't help but wonder what the difference
> would be if I could have my site actually "finished"
> -- put together by a professional.
        - Tom Anson

Well, one client was on the point of folding the business after
dribbling along for ages.  A relatively small investment completely
turned that around.  She has since doubled her prices and even with
that is booked six months ahead. Thing is, the site looked the same
afterwards, and the technology was precisely the same.  More design
and more technology are not usually the answer.  I would suggest the
answer to such problems lies in three areas - truly strategic
planning, crafting the site as a powerful marketing / sales tool,
and effective promotion.

> It's not all that smart to spend what you
> don't have on spec. That's a gamble that
> I don't care to make (again).

Very wise and absolutely appropriate. Yes, there are huge numbers of
unintentional and intentional shysters in every field of human
endeavor - from plumbing to yoga to SEO. But sometimes, if one wants
to produce change, one must take a risk.  It's a matter of balancing
risk and return - because absolutely nothing can be guaranteed, as
such, to produce a return.  Even if you got a prize of a free full-
page ad in the New York times composed by a very high-end
professional, we can't *guarantee* you'd get a single client.

The thing to do is to choose as wisely as possible.  Spend enough to
get some result. When that is shown, invest some of the profit back
into producing more profit. Once you are producing increased profit,
reinvesting is a no-brainer.  It's the first risky step that is the
difficult one.

In considering detailed points though, I'd like to reiterate perhaps
the most fundamental question --- is a different result desired?  If
it is, something different must be done.  Then the only question is
to determine / decide what that "different" is going to be.

Michael Linehan, Marketing Alchemy
www.marketing-alchemy.com


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-------- new post - new topic ---------

From: Nathan Holley
Subject: Facebook

> Creating facebook and MySpace and Linkedin and other
> such accounts - is this beneficial? Do we want to do this?
        - John Smart, LED Digest 2450

Love the tongue-in-cheek tone of this post, John. Reminds me of
George Costanza saying, "Was that wrong? Should I not have done
that?" to his boss when he's busted for frolicking with the cleaning
lady on his desk after hours.

Yes, we probably should. But will I? No never. I'm like an enigma
online, I try to keep myself hidden. For others with marketing
needs, social profiles are nearly essential I'd think.

And as much as I HATE the thought, this may be the start of a brand
new Internet. Already we have people talking about how messaging via
Facebook and other platforms is replacing email (heard that theory
today from a friend, who still finds email essential), how it's the
new walled Internet, etc. I think it's going to change drastically,
and this is an early sign that we're moving from a search dominated
Internet to more of a social, vertical Internet. To whit:

- Things are going more and more local, vertical, and away from
global. Social networks reflect that. Maybe not truly local but
definitely "niched" and tribal, geeks with geeks, biz with biz,
whatever.

- It's all about me. The blog epic, now social sites, are massively
egotistic.

- It's all about us. Like above, but the new reality TV show is...
social sites. The Internet.

There's a lot more to it, but I'm too lazy to write about it right
now. I'm too busy being a hermit in my office, staring at the sea,
and figuring out ways to profit from this fad / epic change. Not
sure yet - but this is a start: NFO is the New SEO
http://www.insidefacebook.com/2007/07/16/inside-facebook...

By the way, my points above were stolen from this great post: 10
things we can learn from Facebook:
http://susanmernit.blogspot.com/2007/07/fads-of-ther-moment...

Susan's an old Netscape VP, and she knows her stuff. It may be an
ugly blog, but the points are right on the mark!

Off to the pub,

Nathan Holley


-------- new post - new topic --------

From: Kerry Branham
Subject: Print catalogs

> Just managing the catalog production and distribution
> is hard enough. Adding a second pricing layer really
> explodes the challenge. Rube Goldberg would love it.
        - Dirk Johnson, LED Digest 2450
        - http://www.led-digest.com/content/view/1856/190/

Dirk,

I've been following your thread, and find your comments quite
interesting.  That being said, IMHO you are overanalyzing the
marketing of your business.  I would highly recommend looking at
what the big guys do to see their model.  It's not always pricing
that is a factor.

For instance, I have been selling reproduction antler lighting
products for nearly 10 years.  I came across a manufacturer who was
working to get small businesses to sell take on and sell their
product.  I liked what they had to offer, and began to offer their
product line via my website.  Sales were fair to middlin for a few
years.

One day I received a call from the manufacturing facility's owner
telling me that the prices were going to increase.  I inquired as to
why, and he said that Cabela's (For those of you who don't know who
that is, they're a sporting and home goods mail order giant that now
has several large brick and mortar locations around the country) was
going to take on the product line, but said the pricing structure
was too low for the consumer.  I thought that was strange, but had
no choice if I wanted to continue to sell the products.

I increased my prices, but opted to still sell the products for less
than Cabela's and actually did enjoy increased sales for a few
years.  Now, Cabela's still has a much larger sales volume than me,
and it's mainly because they send out two or three thick catalogs
per year, as well as numerous smaller catalogs from time to time.

Take a look, also at both Coldwater Creek and Victoria's Secret.
Coldwater Creek is mailing out at least four different catalogs per
month.  Victoria's Secret mails out a different catalog just about
every day!  How do I know this?  I work part-time as a mail carrier.
 I see first-hand what companies are sending out, and how often.

My point is that direct marketing must work or these companies would
not be spending the huge amounts of money they are on these efforts.
 I don't think the pricing structure is as much of a factor as just
getting the name and product line in front of current and potential
customers.  Why does Coke or Pepsi need to advertise?  To keep the
name in front of people.

What's the downside?  Direct marketing has quite a large cost
associated with it.  However, with the right business plan you can
raise the money needed to build the business that way.  I guess I
need to get on the bandwagon and follow my own advice!

Regards,

Kerry Branham

K-S Marketing/Rustic Creations
www.everythingrustic.com


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