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List Moderator:                       Published by:
Adam Audette                          LED Digest
adam, led-digest.com     http://www.led-digest.com
..............................................
August 30, 2007                    Issue no. 2482
..............................................


            .....IN THIS DIGEST.....


==== CONTINUING =================

        --== Do Photos Improve Credibility? ==--

                ~ Michael Martinez
"Actually, there is scientific proof of an indirect sort..."

                ~ Carol Moore
"...it's not a black and white issue..."

        --== Recommended Web Awards? ==--

                ~ Kythera Ann
"If I was only interested in what search engines
think you are probably right, but I'm not."

                ~ Lori Smart
"...the Webby Award is the only truly professionally
recognized award out there..."


======== CONTINUING ===============================

From: Michael Martinez
Subject: Credibility

> Do fellow LED'ers have any views on whether photos
> of the owners increase the conversion rate of contacts
> to site visitors? Or is there another issue we're missing?
        - Carol Moore, LED Digest 2480
        - http://www.led-digest.com/content/view/1891/190/

> The only way to know for certain would be to do A/B split
> testing. I can't offer you such scientific proof, but I can offer
> plenty of anecodotal "evidence".
        - Allan Gardyne, LED Digest 2481
        - http://www.led-digest.com/content/view/1892/190/

Actually, there is scientific proof of an indirect sort (and perhaps
there are some studies I haven't heard about that address the issue
directly).

If you are familiar with John Molloy's DRESS FOR SUCCESS, you may
recall that he tests every style of clothing (including colors,
cuts, and sizes) in all manner of situations, regions, and settings.
 Conservative New York business men dress differently from laid back
southern business men.

Having worked in the corporate worlds of Atlanta, Houston,
Albuquerque, and Seattle I know first-hand just how different
clothing styles can be.

The same principles hold true on the Web.  If you want to fail
utterly on a site like MySpace, wear a navy blue suit in your
picture.  If you want to make the attorneys click away faster than
bees chasing pollen, wear Bermuda shorts on your financial advice
site.

The impression you make on the Web can be just as polarizing as the
impression you make in person.  Everything that goes into your Web
site presentation determines who will stay and who will leave your
site immediately.  That includes the pictures you provide of
yourself.

I often advise authors to make their Web sites look professional and
to include at least one professional portrait shot of themselves in
their best Sunday Go-to-Meetin' duds.  It makes a big difference in
many markets because people expect authors to look "authorial".
Some authors only post pictures in which they hold books (preferably
their own) for the same reason.

So if you know your market(s), you should present yourself
accordingly on your Web site just as you would in person.

Michael Martinez
http://www.michael-martinez.com/


-------- new post - same topic --------

From: Carol Moore
Subject: Credibility photos

I'd like to thank all the people who responded to my post (both on
the LED and privately) re using personal photos to improve sales
conversion.

As ever, the advice was wide ranging, useful, informative and to the
point.

It's given me a lot to think about and demonstrated that it's not a
black and white issue, but needs to be consistent and support the
overall business vision.

Much appreciated

Carol Moore
Partner
Quo Vadis Solutions
http://www.quovadis.ie


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-------- new post - new topic --------

From: Kythera Ann
Subject: Web awards

> Can you show me how jigsaw puzzles and
> screen savers actually improve your rankings?
        - Steve Pronger, LED Digest 2481

Hi Steve, thanks for the welcome though I have been on the list as a
lurker for years, I just don't normally post because I don't usually
have anything worthwhile to say *grin*

My web design is not all about ranking, it is also about keeping
visitors once they are there and getting new visitors in unique ways
that might never have looked for the site from traditional venues
but once stumbling on it they are intrigued with what the site is
about and that leads directly or indirectly to sales.

For instance, (true stories of my client's sites):

There are people out there who love to do on-line jigsaw puzzles.
Definately people who love cats and people who love both.  So I took
cattery pictures (for a cattery client) and created cool graphic
photos out of them and then created a dozen jigsaw pages for the
site that range in difficulty from easy to difficult.  There have
been people who came to do the jigsaw puzzles and were intrigued by
the pictures, therefore surfed the rest of the site and ended up
purchasing a cat from the cattery.

For a fine artist's site I also created online jigsaw puzzles out of
their amazing floral watercolours.  Interestingly enough this led a
jigsaw puzzle company to this artist's site and they eventually
contracted with the artist to convert some of her art into actual
jigsaw puzzles that people buy.

For an author who has a history site on Sparta I created a
screensaver of photos of Sparta she took on a trip.  When the movie
300 came out there were lots of searches for a Spartan screensaver.
Many of those who got to her site via the screensaver poked around
the rest of the site and bought her books.

For a cattery a screensaver can keep their cattery name in view and
often the screensaver is sent to another friend that also loves
cats, this has led to kitten sales.

> ... search engine spiders don't actually look at
> graphics, let alone judge their outstandingness.

If I was only interested in what search engines think you are
probably right, but I'm not.  A good or even excellent fine artist
will not be as effective selling their art without outstanding
presentation through visual media of that art on a web site as one
who has an outstanding presentation (we are assuming the two web
sites are the same style and subject of art).  A graphic designer,
like myself, will not be likely to get clients without outstanding
graphics on their web site.  A cattery will usually get the sale
based on their graphic presentation of the cats...I am not
necessarily talking about just good photography, I am talking
graphic presentation.  If it is an exotic cat such as a bengal, crop
the cat out of the original background and place them in a jungle
peering between vegetation or stalking prey and those who want an
exotic cat will go for that one over the simple photographic
presented cattery.

> Hmmm. Not sure how much energy I expended building my
> sites... but I have managed to get most of them to rank pretty
> well without winning any awards.

I think that is great, but it is not how it works for me.  I spend
countless hours not only working directly with my client but coding
everything by hand and creating every graphic individually.  When I
make a site, because the client wishes it, prepared for ranked
awards there are not only more elements that I must make sure I
covered (such as certifying it for safe surf, making sure there is a
separate page called "mission statement," and others are in place,
interactive things for visitors to do such as jigsaw puzzles,
default pages that are unique to the site, each page must be
compliant, etc.) but I also personally take the time to submit and
track the process through the judging of the various awards.

I would prefer to make them feel good by building a site which
achieves a measurable objective. If the client's objective is to
feel good because his website won an award, then fine. But surely an
artist's objective is to sell his art, an author to sell his books,
and catteries, caterers and counsellors all want to generate leads
for their respective services. All these things are measurable.

> What's more important to your clients, effective
> online marketing of their business or you winning
> awards?

I do not win the award, my client's site does.  The site does make
them feel good, but the awards often thrill them.  We can agree to
disagree about the award's ability (through process or receiving) to
enhance traffic / ranking / or sales to the web site.

> Where are these links coming from and are they
> actually passing value? Do you not have to link out
> to the awards site? Did a site show significant ranking
> improvement AFTER an award was given...?

As an example http://www.animationgold.com/ is a site that does
ranked awards and has "passing value" for a beginning site.

Or http://www.jkerkkonen.com/index.htm does an awesome and thorough
job of analyzing the site for a client.  He's also a delightful and
knowledgeable person that wants to share, for free, much knowledge
and expertise.  He sits on the web compliance board (I think I've
got that right, W3c).

While the site is under review (which can take as long as three
months because the site is checked for new content etc) the review
site has a link on the award giver's site, yet the site being
reviewed does not.  So for three months it is a one way link to the
site, very cool.  Once the award is won, if the person chooses to
post it to their site, then it will be linked to the award giving
site.  Of course one could put a "no follow" tag on that link.  The
site that the award was given from now usually not only permanently
links the recipient's site but it is a contextual link with a site
description.

I did a test with an author, two sites, opened at the same time, one
went for rated awards, the other didn't.  The one that went for
rated awards received more traffic and better link ranking than the
other during a three month test.  We dropped the second site and
focused on the award ranking one.

> ... are they visiting these sites as targeted, motivated,
> potential customers, or are they just turned on by the
> practice of passing judgement? "Cool" websites don't
> necessarily turn a profit.

"Cool" web sites don't necessarily "not" turn a profit either.  I
know for a fact that because a website was recommended as "cool" I
have purchased things and I would probably not have been purposely
shopping for that item or found the website otherwise.  I send to
newsgroups and friends "cool" sites I have built or found.  Those
email recommendations have led to sales.  Every person is always a
potential customer if you are offering something to the public at
large.

I am not saying that Rated Awards are appropriate for every site,
nor am I saying that they are the best and most effective way of
getting traffic / sales.  I am saying they are a method that can
help accomplish that, and therefore I don't believe they should be
ditzed in all situations.

Kind Regards,
Kythera Ann


-------- new post - same topic --------

From: Lori Smart
Subject: Web awards

Web awards have been around for a long time. Most of them are simply
handed out to drive traffic to the awarders' websites. There are a
few out there that will even actually give you feedback on your
site, but really, who gives them the authority to do so anyway? They
all seem to lack credibility.

In my very humble opinion, I believe that the Webby Award is the
only truly professionally recognized award out there for web sites.
Please let me know if there are others, but all the ones I've ever
seen are simply linkback bait. I can only see these as irrelevant or
even possible detrimental to your search engine ranking.

I think that if you want some sort of professional industry
pat-on-the-back, validating your code on w3.org
(http://www.w3.org/QA/Tools/#validators) could be what you need. If
you're looking for some sort of feedback on site layout, look,
usability, etc., I doubt there's a credible web award program out
there that means anything to anyone.

Lori Smart
InternetDesign.com


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