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LED Digest 2503: Designer Links on Client Sites Print E-mail
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List Moderator:                       Published by:
Adam Audette                          LED Digest
adam, led-digest.com     http://www.led-digest.com
..............................................
October 1, 2007                       Issue no. 2503
..............................................


            .....IN THIS DIGEST.....


====== NEW ======================

        <Moderator Comment>
                ~ Hosting Deals

        --== iPhone for Mobile Marketing ==--

                ~ Adam Boettiger
"...I've saved a ton of time by having full
browsing capability (not WAP)..."


==== CONTINUING =================

        --== Site Usability Mistakes ==--

                ~ Grant Crowell
"DON'T insert a link on the footer of the home
page to your own company site."

                ~ Michael Linehan
"The colour change is so incredibly simple
and basic."

        --== Web Stats ==--

                ~ Lorelle Smith
"I use FastStats for its speed & simplicity...
and ClickTracks for its graphic views."

                ~ Bill Seaton
"I've used [AXS] for years and can't recommend
it strongly enough."

                ~ Nathan Holley
"Javascript tags...are still the best method for
tracking clickstream."


=========== NEW ==================================

<Moderator Comment>

Greetings LEDer,

If you're looking for some hosting (or just a good deal), Adam
Boettiger sent me this tip --

Dreamhost http://www.dreamhost.com/ is currently offering a 10-year
birthday special where they will give you an instant $110 credit on
your account for new signups. Sign up for the one-year plan and you
get like 5 TeraBytes of throughput and more for a year for $119,
plus a free domain registration.

Also, Adam mentioned he's had an excellent experience with Servint
http://www.servint.com/ for hosting. I've been looking for
alternatives to Pair.com (I still like Pair, but I'm starting to
outgrow them; plus their Wordpress hosting leaves a lot to be
desired).

If you have any other hosting tips or recommendations, please let us
know.

-Adam

-----------------

From: Adam Boettiger
Subject: iPhone as a mobile marketing tool

I assume there are other subscribers besides myself who have
purchased the iPhone. I was wondering if any of you are using it as
heavily as I am to manage some of your marketing campaigns?

There are, admittedly, some shortcomings with the iPhone mail
application that hopefully will be fixed with future updates or when
v2.0 of the phone comes out with 3G in January to April window. But
in general I've saved a ton of time by having full browsing
capability (not WAP) to do things like:

- Create, start and manage a Google Adwords campaign from my bus or
train commute (including creating the ad copy!)

- Monitor and edit PPC campaigns through admin panels

- Use Newsgator Mobile app to monitor over 100 RSS feeds very
quickly to stay abreast of industry happenings

and more...

Wondering how many other LEDers are using it for similar purposes or
different ones, to save time in online marketing?

Adam Boettiger
http://www.iPhone-L.com/
The iPhone Discussion List


======== CONTINUING ===============================

From: Grant Crowell
Subject: Site Usability Mistakes: Webmaster Links on Client sites

I've been reading the last couple LEDs about web design usability
"don'ts." Here's a big "don't" I have: Web development companies,
DON'T insert a link on the footer of the home page to your own
company site.

There are three big reasons for why this is wrong to do:

-- There's no benefit to the client, period. Placing a link to
another company is like an unpaid, unrelated advertisement. It
distracts the audience from the site they're already on.

-- It cheapens the user's experience. Visitors are not interested to
know who the site's designer is, any more than they would be
interested to know who the copywriter is, or the search engine
marketer, the hosting company, etc.

-- It cheapens the designer. A link on the home page footer
signifies to more and more people today that it's a tired strategy
by someone with an amateurish sense of enhancing their own link
popularity at the client's expense. While naive or uncaring
designers may think it might get their brand out there for
prospective clients, the message really sent is that the designer is
willing to put their own interests ahead of their clients when it
comes to the web site's performance.

I've been doing website designs professionally since 1997, and not
once have I ever requested my company's name on a client site. If
they offer it, I tell them if they feel its truly relevant to their
audience to be referred to what we offer, they should be make it
particularly relevant by including it on a separate links and
resources page, or even a testimonials page; but NEVER on the home
page.

The best way web designers can use their client's websites to
promote themselves is to feature a client portfolio left on their
own site, with simple screenshots and descriptions of the work
performed. More web designers and developers need to better respect
both their clients and their client's audiences, and start with
thinking only of what's best for their client by preventing all
unrelated links, including their own.

Grant Crowell
Grantastic Designs
www.grantasticdesigns.com


-------- new post - same topic ---------

From: Michael Linehan
Subject: Usability

[Regarding using URLs as queries in major search engines, rather
than putting them directly in the URL browser bar; also on changing
the color of visited links. -ed]

I have sat with prospective clients and clients and asked them to go
to an example site so I can illustrate some point. I have watched -
as they start from anywhere on the page - go to the search box on
the upper right and type in "www.golflocker.com", or whatever I just
said. I then watch them examine the search results. Sometimes they
find it; sometimes they don't.

I have asked, "Why didn't you just type that in the other box just
to the left - where the urls appear?" and gotten responses like:

"That's just for my default Yahoo window." or
"You can go that?",
"Ohhh, ummm, I think doing it this way is the easiest." or
"It usually shows up in Google."

> My theory is that clients surf their own site with mental
> goals very different from that of a typical visitor.
        - Alicia Lane, LED Digest 2502
        - http://www.led-digest.com/content/view/1914/190/

I doubt this would make any difference. The colour change  is so
incredibly simple and basic. If someone knows the convention, they
know it.  I don't think a business owner is going to forget it just
because they are looking at their own site ---- any more than they'd
forget big bold type on their own brochure means "heading".  Again,
whenever I've encountered this, I have explained the point. The
reply, in every case, has been,"Really. I didn't know that. Well,
anyway, I still think it's confusing, so I want them to just stay
the same. The change when I point is good.  That's normal.  But not
changing to another colour just because I've been there."  Every
time.

Michael Linehan, Marketing Alchemy


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-------- new post - new topic ---------

From: Lorelle Smith
Subject: stats

> I've heard about Google's web analytics, John Smart
> just mentioned WebTrends, my old techie suggested
> WebStat... I'd like to hear what you think the best
> options are, and why.
        - Tom Anson, LED Digest 2501
        - http://www.led-digest.com/content/view/1913/190/

Hi Tom,

The first thing to do is check with your web hosting service. See if
"raw server logs" are available, and if so, how long they are kept
on the server. You might get lucky and have several years' worth to
give you valuable historic data. But because they do take up space,
most hosts don't let them sit around too long. Some hosts actually
delete them every 3 days or a week. (That's one reason I use
Pair.com -- they never delete logs.)

Anyway, if you can get your logs you can run them thru an analytics
program. I use FastStats by Mach5 for its speed & simplicity (and
budget price) and ClickTracks for its graphic views. These programs
aren't hard to learn to use and the information you can glean is
incredibly useful. CT graphically shows the percentage breakdown of
which links got clicked on a page. You might use this data to put
your navigation links in order by popularity. Basically, the data in
your logs can help you improve your site by understanding how people
interact with it.

Another thing you're probably missing out on is 404 errors. Your log
files will show you whenever a page or image is missing.

If your host doesn't supply server logs, and you don't want to
change hosts, your best option will be a third-party provider such
as Google Analytics. You have to place their script code on your
pages. (I hate giving Google all that data but that's another post.)

But of course that sort of system will give you only information
going forward, so if you can get access to your server log files
that would be ideal. (Contact me offlist if you can get them -- I'd
be glad to run your logs thru FastStats for you at no charge. Call
it a favor for a fellow longtime LEDer!)

Lorelle Smith, The Keywordsmith
Professional Keyword Research & Analysis Consultant
http://www.Keywordsmith.com


-------- new post - same topic ---------

From: Bill Seaton
Subject: Site usability Mistakes

Hi,

Re: Tom Anson's request for a good web stat program. ...

Try this: http://www.xav.com/scripts/axs/

The above link will take you to the download page for this program.
Once installed, it will provide the referring page and keyword used,
when a visitor landed on the site, which page, how long stayed on
the page, where went to next, etc. In addition, one can obtain
graphical output of hits by day of week, hour of day, average number
of hits per visitor, hits from other sites (full URL), hits from
other sites (domain only), and many other features.

Script is fully customizable. Best of all, it's free. I've used it
for years and can't recommend it strongly enough.

Thanks,
Bill Seaton


-------- new post - same topic ---------

From: Nathan Holley
Subject: Stats

> The worst services to use are the ones that rely on
> Javascript (which includes nearly all of them now).
        - Michael Martinez, LED Digest 2502

Yeah, javascript tags are definitely 'de rigueur' aren't they? But I
disagree that it's the worst method of collecting analytical data.
It's all about what your needs are, not what method is "best" (as
you well know). That said, I'll always go with js tags right now,
and here's why:

- Server log analytical packages still matter. There are several
good ones, but ClickTracks Appetizer is my current favorite. So run
one of these no matter what clickstream package you go with.

- Web beacon tracking is still in heavy use. Google AdWords uses
these to track goals by placing them on a landing or confirmation
page. I wish these would go away... I really do. But they're going
to be around for awhile.

- Packet sniffing is way out of the picture for me. It's probably
one of the best methods to track web stats, but anything requiring
hardware is problematic. When I worked in the corporate zoo I ran
into it a few times. More and more, analytics is a discipline of
MARKETING not IT. Yet the IT department is still the default for web
stats. Adding a packet sniffer makes the IT department crucial.
Avoid.

- Javascript tags, while problematic, are still the best method for
tracking clickstream. If they're placed inline, directly before the
/body tag, on every page, they do a nice job of capturing info and
showing you useful "stuff" you can take action on.

The best stats package on the market today, that's free, is Google
Analytics. Mint http://haveamint.com/ is also a nice little server
side solution (its a web log script so you won't be giving Google
your competitive information). There are others, but they're not as
good, and you start paying serious $$ for the good ones.

Nathan Holley


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