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LED Digest 2509: The Next Level of Business Print E-mail
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List Moderator:                       Published by:
Adam Audette                          LED Digest
adam, led-digest.com     http://www.led-digest.com
..............................................
October 9, 2007                      Issue no. 2509
..............................................


            .....IN THIS DIGEST.....


======= NEW ====================

        --== Taking Business to the Next Level

                ~ Carol Simicich
"I am trying to focus my business on larger,
more complex Web development..."

                <Moderator Comment>


==== CONTINUING =================

        --== Hiring a Marketing Manager ==--

                ~ Mario Soavi
"Bringing a successful company to the next
level is [not] an automatic operation..."

        --== Placing Links on Client Sites ==--

                ~ Jeremy Weiss
"...to penalize a site based on who links
to it would induce a hole..."

                ~ Peter D'Aprix
"...I don't think a hard and fast rule need apply."

        --== Email Overload ==--

                ~ Martyn Gay
"Our main reason for moving to Gmail
was its fantastic spam filtering."

                ~ John Barendrecht
"The only drawback I see with this
scenario is contacts."

                ~ Veronica Yuill
"Coinicidentally, after sending my post,
I also came across this exploit..."


=========== NEW ==================================

From: Carol Simicich
Subject: Taking Business to the Next Level

I am a long-time reader and have gotten tremendous benefit from LED
thanks to all of you insightful folks. So naturally I thought you
all would have some good ideas and resources to help my current
situation.

I have recently begun working with a business coach to help me take
my business "to the next level." (I'm a one-person web design /
development shop and want to stay solo.) I am trying to focus my
business on larger, more complex Web development, therefore would
like to do less maintenance and fewer simple Web pages. I often get
requests to do work that is not a good fit, as my business coach
points out. Many of these requests come from people that I've done
work for in the past or are referrals from existing clients, so I
want to be sure that are well taken care of.

One remedy is to have a list of good web designer / developers to
refer these clients to (suggestions welcome!). Ideally, I would love
to find a promising start-up designer / developer who needs a few
good clients. I am open to any and all suggestions.  I am located in
Miami, Florida.

Many thanks,
Carol Simicich
Artege.com, Inc.
http://www.artege.com

<Moderator Comment>

Wow, this is a huge opportunity for an up-and-coming designer to
build some good business. I've worked with Carol and she is
extremely professional and very talented. For anyone interested,
please send an email to Carol directly. You can find her email
address above the post, under her name. Just click on the
Flow-To.com encoded email link.

As to the wider issue here -- namely how a design / development shop
scales -- I'm very interested discussing that as well. To those who
have been there before: how did you grow your business? How does
your service model scale? This can apply to other service areas as
well, such as search marketing.

Thanks for the post, Carol.

-Adam


======== CONTINUING ===============================

From: Mario Soavi
Subject: Hiring

> ... I need high powered Marketing Manager who could
> help bring my company to the next level... but I'm facing
> a challenge. How will I be able to evaluate such a person?
        - Bogdan Fiedur, LED Digest 2506
        - http://www.led-digest.com/content/view/1918/190/

Dear Bogdan,

IMHO you have to ask for a professional to help. In your position I
would act as follows:

A. first of all I would do some "home work", trying to understand
which kind of professional do work in companies similar to what is
your target evolution;

B. that could show you eventually:

B1. the ability profile of the Marketing Manager you need;

B2. the ability deficiencies of your overall structure (the next
level could also mean you have to change more than inserting a new
professional);

C. only after that you could hire a specialized HR consultant (or
agency) and make him do the job professionally.

A final note.

Bringing a successful company to the next level is neither an
automatic operation nor the effect of inserting a new ability in the
structure.

Your organization is successful because it has good business people,
a good business model and an harmonious structure. Each of these
elements are part of your current success but you must realize that
a "next level" success could need more ability from your people, a
different model and a stress to your structure.

That's the reason of my suggestion of hiring a professional (which
could eventually help you in harmonizing your organization to your
new goals).

Just m2c

Mario Soavi
http://mario.soavi.com


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-------- new post - new topic --------

From: Jeremy Weiss
Subject: Placing links

No offense intended Grant, but from your emails it seems we are to
believe that you're an expert in many different fields. And in most
of them, such as art and usability I can't argue as I claim no
expertise. But I have to rebut some of your SEO related comments.

> WE GET ADDED PAGERANK FROM IT, RIGHT?
> Wrong.

Really? And your proof is... where?

> It's a big misconception that backlinks on any websites
> home page will increase your pagerank in Google, or
> ranking in the search engines. If the site bears no relevance
> to your own website and what you offer, it is treated as
> irrelevant by the search engines

Really? Google says

-----------------------
"PageRank relies on the uniquely democratic nature of the web by
using its vast link structure as an indicator of an individual
page's value. In essence, Google interprets a link from page A to
page B as a vote, by page A, for page B. But, Google looks at
considerably more than the sheer volume of votes, or links a page
receives; for example, it also analyzes the page that casts the
vote. Votes cast by pages that are themselves "important" weigh more
heavily and help to make other pages "important." Using these and
other factors, Google provides its views on pages' relative
importance."

Source: http://www.google.com/technology/
-----------------------

Let's see, there's mention of links being interpreted as votes, the
weight of the vote based on the importance of the page casting them,
but not a mention of links being ignored due to relevance.

Now, I'll grant you that some links don't help, but to make a
blanket statement that all links from irrelevant sites are useless
is incorrect.

> and at worst they will hurt your search visibility.

Of all your comments this one really just gets to me. Admittedly
because it's a pet peeve of my own, but it still gets to me none the
less. Google and all the other search engines know that you can not
control who links to you 100% of the time so to penalize a site
based on who links to it would induce a hole where rankings could be
manipulated. If links from other sites to your site could hurt your
ranking in the SERPs then a large portion of the SEO firms out there
would be submitting links to competitor sites to ever FFA and link
directory they could find. It doesn't work that way.

> (Note: designers who use the term "Pagerank" as an argument
> shows their lack of knowledge about how Google really works.
> Pagerank is just one factor, as there are so many more things
> that are weighed by Google in following links to a site.)

And Google says,

"The heart of our software is PageRank... PageRank continues to play
a central role in many of our web search tools." So while you play
down PR, Google calls it the "heart" of their software which plays a
"central role." Again, I'll admit that there's more to life than PR.
But to imply that anyone who uses the term "Pagerank" lacks
knowledge is yet another blanket statement that will be wrong just
as much as, if not more than, it is right.

> I recently interviewed Dr. Susan Weinschenk, Chief of
> Technical Staff and Director of Training for Human Factors
> International... that also provides Usability training and
> certification for 25 years, including for website design
> and development.

You know, I think this was a great idea. However, I can't help but
feel that if Ms. Weinschenk was called as a professional witness in
a court of law, and the two of you played out your conversation from
that perspective, that there would be a lawyer on the other side of
the room objecting on the grounds of you leading the witness. I
would like to see a non-biased interview done with a usability
expert in a Q and A format where we can all see what questions were
asked in addition to the answers given.

My $.02 worth,

Jeremy Weiss
Internet Consultant | Blue Phoenix Consulting, LLC
Small Business Consulting and Internet Services
http://www.BluePhoenixConsulting.com


-------- new post - same topic ---------

From: Peter D'Aprix
Subject: Usability

While I don't disagree with Grant, neither do I fully agree with
him. Historically, graphic designers have put their company name on
certain types of print work albeit in very small type. Photographers
have for a long time been give credit for images published,
especially in magazine work even though they have been paid for the
work.

So I think this sort of thing should be at the discretion of the
designer and client and handled in a very discrete manner on a case
by case basis. Like many things in this business, I don't think a
hard and fast rule need apply.

Peter D'Aprix - Visual Communications
http://peterdaprix.com


-------- new post - new topic ---------

From: Martyn Gay
Subject: Email

> I know Google "doesn't do evil" but how do you
> know that will always be the case? What security
> and privacy guarantees do they offer?
        - Veronica Yuill, LED Digest 2506

Veronica,

We've been using Gmail to handle our corporate mail for around 3
months now - We've had no regrets whatsoever.

Our main reason for moving to Gmail was its fantastic spam
filtering. We've been through half a dozen solutions and nothing had
been reliable and accurate enough for us.

Since most of us had used Gmail for our personal email and found the
spam filters very effective, we decided to try it out for our
corporate mail (using "Gmail for Organisations"). You can still use
POP / SMTP so you don't need to switch over to a web based interface
- you can use your existing email software. And in addition you have
Gmail's web interface too for when you are away from the office. You
keep your existing email address so no one needs to know that you
are using Gmail.

The system works better than we ever could have imagined. Virtually
no spam makes it through, and very little if any real mail gets
blocked (and in most cases the legitimate mail that does get blocked
is auto marketing mails - Gmail soon learns they are legit when I
instruct it that they aren't spam).

It has some added benefits over other simpler web based mail systems
we've used in the past... when using Outlook (or another email
client) you not only pickup mail through Gmail servers (via POP) but
you send out via Gmail's SMTP servers. This means that even when you
send mail from Outlook, a copy of that message appears in your sent
folder on Gmail itself. And likewise when you send out mail via
Gmail's web interface, it sends you a copy to your POP box so that
next time you load up Outlook you have a copy of that sent mail too
(I just set up an Outlook rule so that any mail I receive that was
sent by me gets moved to my sent folder). So you end up with a full
copy of all emails sent and received in both Gmail and your local
mail client - very useful!

I appreciate your privacy concerns about Google, but similar
concerns apply to any ISP that handles your mail. If your mail isn't
encrypted, anyone along the route might be able to read it....
unlikely, but possible. Moving on to the risk of all the mail
disappearing - if you have a setup such as I've described above
you'll have your mail archived locally on your network as well as on
Gmail's servers. So long as you backup properly locally, in the
event of a catastrophe at Gmail you'd only lose new mail that
arrived since you last logged in. Gmail has had some recent security
issues, but these are patched in hours... if you are using Outlook
or similar software patches it can take days or weeks.

Failures can happen with any ISP you trust to handle your email. We
saw an old ISP of ours collapse under a denial of service attack
once. Google is a big company, well resourced and employing the
brightest in the world - if I trust anyone to look after my mail
that company would be Google.

And whats more - if you only need 2gb mail boxes and don't mind the
adverts on the web interface - its free!!!

Martyn Gay
ASP Ecommerce Software
www.cactushop.com


-------- new post - same topic --------

From: John Barendrecht
Subject: Managing Tons of Email

[Responding to Adam Boettiger's article on managing email using
Gmail: http://www.led-digest.com/content/view/1917/190/ ]

The only drawback I see with this scenario is contacts. Will you
remember to add that new contact to Gmail?

Personally I use Icewarp mail server and they have a small plug in
for Outlook that syncs your total Outlook -- inbox, outbox,
calendar, contacts, notes, etc. It will do this to server, from
server or both every 5 minutes. Online you can use web mail or wap.
It is considerably more expensive than a few Gmail accounts but no
matter where you go, you have everything you need. Nothing worse
than trying to remember an email address or appointment when you're
away from your desk.

With over 10 years of emails in 19 accounts, Outlook file is only
1.5 Gigs and very responsive. Outlook will automatically archive to
an archive folder. As the server is backed up to tape, you have
complete peace of mind. Your chances of your computer, your server
and the tape backup crashing at the same time are minimal.

Best regards,
John Barendrecht
http://www.centralhome.com


-------- new post - same topic --------

From: Veronica Yuill
Subject: Email

Heck, Adam B, you seem to have read more paranoia into my post than
I intended :-) I wasn't really trying to  imply that I am *that*
suspicious of Google, it's just a concern that many people have
raised in the past, and I was interested to hear your take on it, so
thanks for responding in such detail, it's very helpful.
Coinicidentally, after sending my post, I also came across this
exploit: http://www.news.com/Gmail-cookie-vulnerability-exposes...

Of course, this type of exploit isn't unique to Google, and they
have probably already fixed this particular hole, but it is a
weakness of storing all your email online and accessing it via a
browser.

I totally agree with you that unencrypted email can never be 100%
secure, far from it, and that's what I've always told my clients.
Yes, anyone can read your individual emails as they pass across the
net or while they are stored on your ISP's server. But that's a
different matter from your entire email archive being stored
long-term on a third-party's servers and accessible via a web
browser, IMHO.

Of course I keep an offsite backup of my local email archive, along
with all other business-critical data, which is backed up daily  --
I just don't use Google to do it :-)  I certainly don't keep the
only copy of any mission-critical data on my laptop. I prefer to be
in charge of my own backups, so perhaps I am paranoid after all! I
agree with you that everyone has to balance up the risks and rewards
for their particular situation.

Best regards

Veronica Yuill
http://www.archetype-it.com/thebackburner/


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