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List Moderator:                       Published by:
Adam Audette                          LED Digest
adam, led-digest.com     http://www.led-digest.com
..............................................
October 17, 2007                      Issue no. 2515
..............................................


            .....IN THIS DIGEST.....


====== NEW =====================

        <Moderator Comment>

        --== Stay Away from Google Analytics? ==--

                ~ Shelly Cole
"So I'm just wondering - why would an SEO
expert say that?"

        --== Optimizing AdWords by Conversion Rate ==--

                ~ Nathan Holley
"Does anyone else optimize PPC campaigns
based solely on conversion numbers?"


==== CONTINUING =================

        --== Email Privacy ==--

                ~ Richard Stubbings
"The danger lies not in what a government currently
does, but what a future government may do."

                ~ Maty Matyszak
"...at one time the Brit govt was indeed planning to
allow access to people's internet activity records..."

                ~ Marty R. Milette
"...a very important wake-up call if *you* handle
confidential customer data."


========== NEW ===================================

<Moderator Comment>

Yesterday I mentioned the idea of an expert "answer panel" to field
your Internet marketing & development stumpers. I think it's a hit!
I've got about 30 tough questions and a bunch of marketing gurus
with the savvy chops to answer them. Get ready for some good stuff.

I'll collect the best 10-12 questions and toss them over to the
experts. We'll give them a few days to respond, so look for the
special issue sometime early next week.

Should be fun!

-Adam

------------------

From: Shelly Cole
Subject: Google Analytics - stay away?

I belong to another networking list, of which we all have a few
people who are *really* good at SEO.  A couple of weeks ago, someone
was talking about "Google Analytics", and the in-list SEO expert
said something to the effect of "not touching Google Analytics with
a 10-foot-pole" and that it was more trouble than anything.

I think they went on vacation after that or something because, even
though we've asked for an explanation of why that was said, there
has been no response (and really, to *anything* on the list - and
this is one of the ones who do join in quite often - so I don't
think they're ignoring the question at hand, they're just not able
to answer yet).

So I'm just wondering - why would an SEO expert say that?  I know
nothing about SEO (well, a *teensy* bit...) but I've always heard
about "Google Analytics" and figured it was something standard.  But
I'd love to know why you shouldn't touch it with a 10-foot-pole.  I
know no one can answer for *this* person's reason, but any input
someone else might have on that would be awesome.

~Shelly Cole
http://www.brassblogs.com


-------- new post - new topic ---------

From: Nathan Holley
Subject: Optimizing PPC by Conversion Rate

I'm struggling with something and hope you can help. I'm not in the
habit of posting this type of thing, but don't know where else to
turn as I've exhausted my peer resources.

I've a client doing search marketing on adwords for various gifts
that are specific by category. Think of something like "stuff for
Nascar lovers" only it's totally different than that (I don't want
to disclose much - it's not a real secret niche or anything but
confidentiality is good). Anyway, she's got an ecommerce store set
up - just pure sales and product listings.

Things have always gone really well on the CTR level. 12-20% CTR
rate is not uncommon. Bid prices are reasonable in my mind.

This client insists on focusing totally onto the conversion rate of
clicks to sales. So even when we have targeted clicks and nice
quality score, high click rate, it's not making her happy unless the
conversion cost is also really low.

I'm really into the cost per conversion staying low. For her,
acquisition costs of about $45 are the target. For some campaigns
the conversion cost is way higher - over $350 in some cases at the
ad group level.

My question is simply this: am I blowing it by optimizing her
campaigns only according to conversions?

There is standard data that shows shoppers will "stack up" visits
over time before making a purchase. They'll visit 1, 2, 3, 4 times
and then purchase. They shop and compare, bookmark and forget, come
back and finally do something. These are largely unaccounted for as
far as I'm aware in Adwords w/ the conversion tracking.

Does anyone else optimize PPC campaigns based solely on conversion
numbers? Are we potentially losing a lot of sales and great traffic
because the analytics aren't totally accurate?

Thanks for everything.

Nate Holley


======== CONTINUING ===============================

From: Richard Stubbings
Subject: Email privacy

> And with this post I've probably hit upon
> every keyword I can think of that will trigger
> homeland security monitoring...!
        - Adam Boettiger, LED Digest 2514
        - http://www.led-digest.com/content/view/1926/190/

This is clearly a grey area. Whilst obviously we want to be
protected and need to ensure that terrorists are stopped, we also
want our privacy. The danger lies not in what a government currently
does, but what a future government may do. Any tool or mechanism
used to track and trace terrorists can likewise be used to track and
trace any oppersition.

If for instance a goverment (say Burma) wanted to oppress their
people, then such tools would make resistance very very tricky. The
real danger any terrorist presents is that to best combat them we
need to erode that which we are protecting, namely our privacy and
freedom of speach.

Richard Stubbings

Kulture Shock
http://www.kultureshock.co.uk


-------- new post - same topic ---------

From: Maty Matyszak
Subject: Email privacy

> On the internet, nobody knows if you're
> a dog or a person. That's understood.
        - Adam Boettiger

This is not really true, and never has been. Really it means 'Other
users don't know if you are a person or a dog'.

If you give them a reason to do so, Google, your friendly
government, your ISP and anyone with a warrant can not only discover
this fact, but also your coat colour, favourite mutt chow, and how
often you go for walkies.

(Ironically, at one time the Brit govt was indeed planning to allow
access to people's internet activity records by the RSPCA, but even
the notoriously complacent British public decided this was a paw too
far.)

A better rule for the internet is that expressed by a SUN executive:
'you have no privacy - get over it'.

Maty Matyszak
www.knowyourcat.info

(PS I did this post without mentioning explosives, aeroplanes,
religion or martyrdom, so I think it's safe from the boys in black.)


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-------- new post - same topic ---------

From: Marty Milette
Subject: Email privacy

I think Adam Boettiger and I can agree to disagree. In contrast to
Adam, I personally have no intention of throwing up my hands as he
suggests. I disagree with his statement that PGP is the only option
-- and I disagree that email contents are the only threat. There is
MUCH more at stake than most people even have a clue about. The
discussion about privacy and security is a huge one -- but for list
members -- a very important wake-up call if YOU handle confidential
customer data.

In terms of security, the first option is to simply NOT FEED
CONFIDENTIAL DATA directly through ANY third-party service in the
first place. I can only suggest that list members THINK long and
hard about how their data is indexed and used without their
knowledge and consent by some of these "services."

Does Google, or the government really NEED to know every URL you
type, the contents of every email message you send and receive and
the contents of every document on your personal computer? Do you
think that once they've saved the world from terrorists (who haven't
done anything in the US since 9/11 anyway) that they won't use the
information they have harvested for other purposes? Perhaps YOU are
willing to give up all YOUR privacy, but we all know what Benjamin
Franklin had to say about that, "Those Who Sacrifice Liberty For
Security Deserve Neither". We have laws and legal processes for a
REASON -- and governments should be the first to RESPECT the laws
that are in place -- not to retroactively relax the laws and grant
immunity to ISPs and government officials who broke them.

Certainly if Boettiger or anyone else is terrified enough to make
the personal, conscious choice of feeding every URL he browses to,
every email he writes and the contents of every document stored on
his systems to Google, the government or anyone else -- I don't have
a problem with that -- people SHOULD have the freedom of choice.
However, to have CHOICE means CONSENT implies KNOWLEDGE. And THIS is
what consumers and users of these systems DO NOT HAVE. Traffic IS
being monitored and harvested by the US Government without warrant.
This is a documented fact. So much for choice or consent.

Google doesn't say for what purposes your data is collected. Today
it is supposedly to give you "relevant advertising" -- but what
about tomorrow? Or what about uses they are NOT telling you about?
Google doesn't tell you whether they give it away or sell it -- to
third parties, government or anybody else. The government sure as
heck isn't telling -- they've already squashed warrantless
wiretapping cases against them in the name of "national security."

Perhaps a more important message for list members is to think about
how YOU handle your customer's personal data? Are YOU thinking about
whether what you collect is absolutely necessary or not? Are you
thinking about how you store and manage that information? Are you
thinking about the legal liabilities in the event that data was lost
or stolen? TJ-Max learned the lesson the hard way -- as have other
major firms with IT security budgets in the millions of dollars.

I think this discussion is probably best held off-list -- and I
certainly welcome any members to flame me or praise me directly.

Marty R. Milette
http://www.hotel-club.net
Hotel Reservations for Luddites


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