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LED Digest 2521: When Registration Forms Go Bad Print E-mail
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List Moderator:                       Published by:
Adam Audette                          LED Digest
adam, led-digest.com     http://www.led-digest.com
..............................................
October 25, 2007                     Issue no. 2521
..............................................


            .....IN THIS DIGEST.....


====== NEW =====================

        --== The (Non) Usability of Registration Forms ==--

                ~ Jacob Flanagin
"I just had a frustrating experience that I think all of us
as marketers and businesspeople can learn from."


==== CONTINUING =================

        --== The Comedy of Spam ==--

                ~ Bob Gladstein
"You should have a look at the Fresh Spam blog..."

                ~ Andy Benkert
"...a few of my co-workers have taken spam
and converted them to poems..."

        --== Where are all the Female Designers? ==--

                ~ Lori Smart
"Do not feel alone, and definitely consider
your position both a blessing and a curse!"

        --== Email Privacy ==--

                ~ Andreas Huttenrauch
"...almost on a daily basis we see [people] send...
sensitive information via email."


=========== NEW ==================================

From: Jake Flanagin
Subject: Registration Forms

Hello -- I just had a frustrating experience that I think all of us
as marketers and businesspeople can learn from.  To me there are few
things more frustrating than having to fill out a lengthy
registration form (in my case to receive a whitepaper), and then
having to enter a blurry and intentionally distorted spam preventing
code only to be told that the code was incorrect and that I would
have to fill out ALL of my information yet again.

In this case the organization wanted the works: name, e-mail,
organization, website, telephone, address, city, state, zip, as well
as several other questions that were starred and must be answered.
I understand the value of this information to the organization, but
for the love of god please don't make enter it in all over again or
you are likely to have a registration from Seymour Buts or Al
Koholic :)

I'm not a designer or programmer, but I can't imagine it can be that
hard to put a temporary cookie or some other mechanism in place to
save the info when I click the prompted -- back -- button.

Here's to 60 seconds I'll never get back!

Cheers!

Jacob Flanagin
Marketing Guru
The Rainmaker Group


======== CONTINUING ===============================

From: Bob Gladstein
Subject: Spam

> Someone should be recording these choice [spam
> email] subject lines for posterity. I'm sure there's a
> thesis somewhere here too. Here's to the comedy of spam.
        - Adam Audette, LED Digest 2520
        - http://www.led-digest.com/content/view/1933/190/

You should have a look at the Fresh Spam blog at
http://fresh-spam.blogspot.com/. It hasn't been active lately, but
it's mostly made up of paintings inspired by spam subject lines.

Bob Gladstein
Raise My Rank SEO Services


-------- new post - same topic --------

From: Andy Benkert
Subject: Spam

Adam said:

> Someone should be recording these
> choice subject lines for posterity.

Funny, as a few of my co-workers have taken spam and converted them
to poems, or what they have called "Spoems." Here is an example:

----------------------
"Take my next 90-day wealth challenge:
Write a concluding preface, for sport,
On any subject and mail it in.
Make storey for casino players,
Lute stringers, rocket scientists- anyone.
Just don't throw your ideas into the oddity garbage can-
They could be worth a fortune!
Over the gaps in your judgement
Extend adhesive bandages and press firmly.
And remember, if boredom is your ailment,
We cure any desease!"
----------------------

... and another:

----------------------
"I blaspheme like a brick meteorologist
Predicting hailstorms of mortar falling upward.
All the while, you strive to imperil bluntness
As you throw superlative after gerund,
Grinding exactitude in the fine powder
Of civlity with your muscular molars.
You told me once that love is the distance
Between reality and pain.
Another of your dimestore obfuscations.
Reality is pain, and love.  There is no distance-
Only a gaggle of antisocial stars banished
To the universe's remote outpost.
They track us, probe us as we gaze in wonder,
Contain us in their milky girdle."
----------------------

This could be a book project.  Or a colossal waste of time.  Depends
on your POV.

Andy Benkert
Marketing Research Specialist
http://www.HRmarketer.com


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-------- new post - new topic --------

From: Lori Smart
Subject: Female designers

> But when I saw the [AListApart] survey results I could
> not express the *shock* at what I saw.  Not only because
> females are *seriously* under-represented in the industry,
> but also because probably 80% of what applied to *me*
> alone fell in the very low percentages of the questions.
        - Shelly Cole, LED Digest 2519
        - http://www.led-digest.com/content/view/1932/190/

Hi Shelly & Other Ladies!

Do not feel alone, and definitely consider your position both a
blessing and a curse! I've been in the industry for over 10 years
and have had mostly positive experiences, but had a handful of
instances that were frustrating, but to be expected. It helps that
my business partner is also my husband. When we meet with potential
clients, we've got a tag team approach, allowing us to adapt to the
clients' preferences.

My experience with being a woman in this industry is probably only a
small disadvantage in a predominantly male sector. Couple that with
the fact that I'm 40ish, and it becomes a bigger issue. I feel that
most of my experiences have been positive is mainly because the
majority of industries we've worked with are old-school type
businesses, and nearly all of the people we work with are 35 and
over. Even when we work with a corporate team (as opposed to small
business owners), there is rarely a Gen Y member among them. We use
very understandable language helping clients feel comfortable,
avoiding tech speak that goes over their heads. I definitely feel
like a dinosaur in this business, and I'm still 20+ years from
retirement!

The fact that the survey shows the majority in this industry (over
86% under 38, while 82% were male) I actually see ageism as more of
a potential issue than gender, however, our experience and business
focus does seem to aid our successes. The good side to that, though,
is that we've had many clients come to us when their 'barely out of
college' developers have flaked out, and often simply disappeared.
Scarily enough, we saw an ad on Craig's List just yesterday in our
local area for an 11 year old developer looking for contract work
and he even listed a cell phone number!

Back to the estrogen issue, quite often, I've found that our female
clients are only slightly more comfortable working with me, but in
reverse, several men are hesitant to talk with me, and invariably
ask to speak with John. This is mainly, though, because when it
comes to advanced programming and technical support, that's John's
job, while I'm in charge of overseeing the design phases.  More
often than not, the men want to know HOW the programming works for
them, while the women clients just want their site to work, and look
nice.

I thoroughly understand that, since sometimes John will excitedly
tell me about a great script he's written and as he's giving all the
technical details, my eyes glaze over and head begins to spin! Along
with that, he's a British man living in the U.S. (and seems to be
the only one in the state of Oregon!), and we've actually clinched
contracts solely based on a woman client falling for his accent!!

It's never been a major problem, but we do find an occasional issue
arise, and at least we have each other for backup. I doubt we've
ever lost a contract due to either issue (gender or age).

As for the survey, I believe that most of the questions do not even
apply to me or my business, personally, and I would have asked
different questions and asked the questions in different ways.
Suffice it to say that women working in a predominantly male
industry will always face challenges, but that makes it all the more
fun! And, this discussion list has a lot of great input from some
very experienced, professional women! My gratitude to all of you!

Lori Smart
InternetDesign.com


-------- new post - new topic ---------

From: Andreas Huttenrauch
Subject: Email Privacy

Starting in LED 2511 (Oct 11)
http://www.led-digest.com/content/view/1923/190/, we had a short
thread on Email Privacy. While there can be a lot of debate on if
it's right or wrong for the big orgs to read your email, the fact
that email is unsecured and can be read by any and all mail servers
and hackers along the way, is even more controversial.

Yet, almost on a daily basis we see clients / partners / vendors /
other_people send passwords, credit card numbers, and other
sensitive information via email.

Most LED'ers are probably quite tech-savvy, and things like PGP
don't cause too much of a problem, but for the vast majority of
regular web users, this technology is way too complicated.

In an effort to address this, we have created a web-based system for
people to send sensitive information without resorting to email. All
messages are 256-bit secured, and the system is really easy to use -
in fact, if you can use some form of webmail, you can use this
system.

I invite you to check out http://www.MyMessageSafe.com and comment
(online, or off).

Andreas Huttenrauch
Globi Web Solutions
http://www.globi.ca


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