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LED Digest 2551: The Trick to Raising Prices Print E-mail
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List Moderator:                       Published by:
Adam Audette                          LED Digest
adam, led-digest.com     http://www.led-digest.com
..............................................
December 8, 2007                    Issue no. 2551
..............................................


           .....IN THIS DIGEST.....


====== NEW =====================

<Moderator Comment>

--== International SEO ==--

~ Barry S Mills
"I think selling USA-Europe is a good
topic right now..."

--== Raising Prices =--

~ Shel Horowitz
"The problem: how to determine what my
market will think is fair."


==== CONTINUING =================

--== RSS Feeds and Redirecting Domains ==--

~ Rich Dudley
"You might want to look into FeedBurner..."

<Moderator Comment>

--== Internet Marketing Trends in 2008? ==--

~ Michael Linehan
"...the offline marketing world is making
huge inroads into the Internet..."

--== Should Your Company Be On YouTube? ==--

~ Jesper Brantberg
"YouTube is not a serious way to do business."

~ John Brumage
"Internet competition has made TV infomercial
time VERY cheap."

--== Improving Conversions ==--

~ Philip Scriver
"You need to market many, many, many more to
go to the next level."


========== NEW ===================================

<Moderator Comment>

The post below was sent around November 20 but bounced. I've heard from
a couple other people who had  This email address is being protected from spam bots, you need Javascript enabled to view it  bounce. If you have
submitted a post over the last few weeks but it hasn't been published,
please re-send it to me. I'm researching the problem and should have it
sorted out today.

Thanks!
Adam

----------------------

From: Barry Mills
Subject: International SEO

> How do you optimize international sites?
> As an American SEO, how can I offer UK
> businesses my skills? What's different,
> what's the same?"
- Question from "Ask the Experts," LED Digest 2538
http://www.led-digest.com/content/view/1953/190/

Ok, I have to jump into this thread and pick up on a couple of points.
This is mostly aimed at the Americans on the list. I think selling
USA-Europe is a good topic right now, things are slowing down in the
States and the exchange rate favours exports so it's definitely worth
looking at. So here's a few tips from across the pond.

1. Do NOT use colloquial English unless you really know what you are
doing. That means unless you ARE English, and from the same demographic
as your target audience. Otherwise, hire a copywriter that is, or at
least a proof reader. Generally, colloquial English is "bad" English.
Much like the way Americans talk is "bad" English J. It is a mistake to
assume that everyone understands it, because dialects vary enormously in
different regions of the UK, and colloquial language varies according to
age and social group as well as region. Unless you are speaking to a
youth audience (innit) you will probably alienate more people that you
will endear by using slang - it just doesn't work written down.

2. Make sure you understand how/if your products will be taxed at their
destination. It's not unheard of for deliveries to be impounded at the
port and the consumer then has to go and collect them, and pay hefty
duties. You need to ensure your shipments will get delivered, and that
all costs are included at the point of sale.

3. One more thing. Don't mention anywhere on your site terms like "UK
English" or "British English", this really winds us up.  It's just
English, it's our language remember (the clue's in the name). It's bad
enough that you've butchered it, please don't imply that you invented it
too. This is not a rant btw, I'm just trying to reflect a not untypical
British consumer sentiment that you need to understand if you want to
sell to us.

Good luck to anyone who decides to give it a go.

Barry S Mills
Chairman
Netstep Corporate Communications
http://www.netstep.co.uk


-------- new post - new topic --------

From: Shel Horowitz
Subject: Pricing a service business: advice wanted

It's been a few years since I last raised my prices, and I know I need
to. In that time, expenses are up significantly living here in New
England, dependent on oil for transportation and for home heating. The
problem: how to determine what my market will think is fair.

I've been at US $145/hour for most services, with $175/hour for certain
specific types of copywriting: direct-sales letters (postal or Web) and
ads. This of course is very cheap for an internationally known
copywriter, and I have had pretty much no price resistance.

However, more and more of my work seems to be helping writers figure out
the best way, with their personality and their book, to become published
authors and steering them through the process. Those clients are great
to have, because it's typically a several month process and thus a
source of continuing work. But in that sector, there is definitely price
resistance. Some of my clients pay it happily and engage me to fully
produce their book, but others just drop in for an hour of consulting
every now and then, because that's what they can afford. And the nice
thing is a lot of this is phone work, and thus not involving the
computer.

I find that computer fatigue limits my time onscreen, a lot. I work in
bursts of half an hour to an hour, and in the course of a day I try to
manage two hours of billable work, a chunk of professional reading, and
struggling upstream to not fall *too* far behind in the deluge of
several hundred emails a day. And of course some time for my own writing
and marketing. I'm currently creating four monthly newsletters and
updating my blog several times a week. There are some slight revenue
streams from this, but basically it's just greasing the marketing wheel.

I had originally thought of raising everything currently at $145 to $155
or $165. Now I'm thinking of bringing the regular copywriting (press
releases, non-sales web pages, book jackets, etc.)  and marketing
consulting to $175, raising the specialty stuff just a little bit, like
$185, and keeping the book consulting at $145.

So my questions:

- Will marketing clients see it as a problem if they are paying $175 an
hour for my brain while certain kinds of consulting clients are getting
me for $30 less per hour?

- At what point do I say to a book publishing client, "we're really
doing marketing here, this session is at the higher price" -- or do I
just figure that they're essentially getting a bulk discount and do the
whole thing at the cheaper figure?

- I would definitely charge the higher rate for media training -- but
for some of the other work, the distinction is much less clear, because
all the publishing consulting I do is informed by the marketing choices
the client wants to make, and all of it is focused on creating a
marketable book. Should I just decide arbitrarily that once the book
goes to print, they're a publisher and they pay the business rate?

- A related question: I'd like to do more speaking. My current rate is
$2400 plus expenses for a 60- to 90-minute presentation. Generally,
speakers bureaus aren't interested in even talking to you until you're
charging $5K or more. That feels like a huge leap for me. What other
steps can I take to get more speaking gigs, while raising my fees to a
lower level?

Oh, and since I'm asking all these questions, let me conclude with a bit
of advice: offer your clients the chance to lock in the old rate. I make
it clear that whatever money I collect before the end of the year, I
will work off at the existing rates into 2008. This provides both god
will and cash reserves<g>.

Shel Horowitz
http://www.frugalmarketing.com
Sign the Ethics Pledge: http://www.business-ethics-pledge.org


======== CONTINUING ===============================

From: Richard Dudley
Subject: Redirecting RSS

> I'm wondering if I redirect the quovadis.ie
> domain name to the new domain name will my
> readers have to update their RSS feed...
- Carol Moore, LED Digest 2550
http://www.led-digest.com/content/view/1965/190/

You might want to look into FeedBurner (www.feedburner.com), which is an
RSS syndication service (and then some).  You republish your blog
through FeedBurner, and at any time you can change its source invisibly
to your subscribers.  Current subscribers can be redirected to the
FeedBurner feed automatically, and they have great stats you can use.

Rich Dudley
The Bloomery
www.bloomery.com

<Moderator Comment>

I second the Feedburner recommendation, Carol. After their recent
purchase by Google they made a bunch of features free that previously
had a monthly charge, such as a sub-domain for your feed
(feeds.domain.com for example). I recommend using the sub-domain and
redirecting your old RSS feed to the new one at Feedburner. It's trivial
to do but can be confusing. Consult this documentation:
http://www.google.com/support/feedburner/bin/answer.py?answer=78464 and
if you have any problems, post to their forums here:
http://forums.feedburner.com. The Feedburner staff is very responsive
and really friendly -- you'll get the help you need!

Best of luck,
Adam


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-------- new post - new topic --------

From: Michael Linehan
Subject: Marketing trends

> What do you think are the most important
> trends for Internet Marketing people to
> watch 2008?
- Lennart Svanberg, LED Digest 2550

I think a huge trend for 2008, that has been gathering momentum for a
couple of years now, is the realization that "it's not *Internet*
marketing; it's *marketing*... on the Internet".

The powerful principles of marketing are sorely lacking in much of what
goes on, online. Even the most basic marketing and sales ideas are often
not in place in the building and use of a website.  I've been amazed to
see one forum leader share his recent startling discovery that one truly
needs a powerful and captivating headline to catch attention and lead
the viewer into reading!  I.e. someone who counts himself an Internet
marketing specialist just *now* discovering that headlines are
important!!!

At the same time, the offline marketing world is making huge inroads
into the Internet - such as Ogilvy's purchase of an established seo
company.

I think it's time to study up on marketing and sales principles.  More
advanced tools are great. But it doesn't much matter if have a Ferrari
if (a) don't know where you are going, and (b) don't drive very well.

Michael Linehan, Marketing Alchemy
www.marketing-alchemy.com


-------- new post - new topic --------

From: Jesper Brantberg
Subject: YouTube

> So, Should You Be On YouTube.com?
- Rod Aries, LED Digest 2548
http://www.led-digest.com/content/view/1963/190/

Well, NO! If you run a legitimate business I think your business can be
damaged if you try to "sell" your products on YouTube. YouTube is not a
serious way to do business. I personally would never buy something from
an "ad" shown on YouTube.

OK, my customers are on YouTube, no doubt about that. But, how do they
react when a company are trying to "spam" YouTube? I think they react
negatively. My strong believe is that if you want to show your products
in a videoclip, you should do this on your own website. Emailspammers
sell products, but everyone hates spam. Don't spam YouTube!

Jesper Brantberg, Sweden
Brantbergs Webpublicering (Small webpublishing company)


-------- new post - same topic --------

From: John Brumage
Subject: YouTube

Bill Gates thought the Internet would really take off once it was
capable of Video.

Although it left an opening for Netscape, Bill was essentially correct.
The huge growth of the Internet is about to happen.

Once the video producer has a low cost channel to the end user,
advertisers should not overlook producing relevant video content.

Even if your video gets only a few hundred views a month, they will be
views from active prospects.

Another bonus, Internet competition has made TV infomercial time VERY
cheap.

John Brumage
Disco Legend Zeke


-------- new post - new topic --------

From: Philip Scriver
Subject: Conversions

> I'm averaging 10 sales per week, or 2/100,
> which is of course, search related traffic...
> I read that it can be as low as 0.2%, so I
> guess I should be pleased.
- Phil Chave, LED Digest 2547
http://www.led-digest.com/content/view/1962/190/

From one Phil to another, I haven't even looked at your site BUT based
on my selling of books I have a very good idea of one of the major
reasons you are not selling many copies. You state you have 6 CD's. 6!
You need to market many, many, many more to go to the next level.

I used to list just new books I obtained and sales were not that great.
Now I list nearly six thousand books at xplorebritain.co.uk and my sales
have rocketed.

When I reviewed my initial sales pages I figured all the reasons why
somebody wouldn't buy from me - I didn't have the title they wanted, the
book cost too much, the book cost too little, the book was the wrong
size, the wrong author and maybe even the wrong colour (you remember the
Monty Python sketch where books were stocked on the shelves by colour).
I'm afraid trying to find more customers who will purchase any one of
your limited titles will be difficult.

Try offering more titles and more similar products. Make each product
have its own unique page. Then submit a sitemap to Google, wait for it
to be fully spidered and I believe you will see a difference. It did for
me. The page dynamics, alterations, coding, etc, if you have limited
knowledge, can wait. Amend that side bit by bit as you gain confidence
and knowledge (and this digest will help you a lot, as it did and still
does me).

Philip Scriver
Explore Britain
Books & Maps at http://www.xplorebritain.co.uk/default.asp


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