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LED Digest 1952: Server Location & Customer Support Print E-mail



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..............................................
March 30, 2005                        Issue #1952
..............................................


            .....IN THIS DIGEST.....


======= NEW =====================

        --== Should I Worry? ==--

                ~ James Miller
"...some spammer is using daisy.co.uk to
send masses of spam to millions of people."


==== CONTINUING =================

        --== How Important is Server Location? ==--

                ~ Christiane Vir
"...access to telephone or e-mail help is much
quicker in Canada than in the US."

                ~ Trevor Johnson
"A .co.uk domain name will be taken more
seriously by google.co.uk..."

        --== Blogging ==--

                ~ Pat McCarthy
"Blogs [are] growing in importance and scope."

        --== RSS ==--

                ~ Tom Aman
"The reader was Active Web Reader..."


==== BILLBOARD ===================

        --== To Bounce or not To Bounce ==--
                ~ Simon McArdle
                ~ John Brumage

        --== MSN Search ==--
                ~ Nancy Schettler


======= NEW ======================================

From: James Miller
Subject: Should I Worry?

My main email address is "james, daisy.co.uk" and I use a few others
as well. I have a spam challenge system on all the other possible
e-mails for daisy to stop spam.

Unfortunately, some spammer is using daisy.co.uk to send masses and
masses of spam to millions of people. So I get lots of annoying
bounces. Typically several thousand a day. At present I just dump
anything that doesn't come to a valid e-mail address.

My worry is that someone will report daisy.co.uk as a spammer and
I'll have to go to all the trouble to change my e-mail address to
something else.

Strangely, of the six of seven domains that I use, daisy.co.uk is
the only one that has a problem.

James Miller

Daisy Analysis:
www.daisy.co.uk


===== CONTINUING =================================

From: Christiane Vir
Subject: Server location

> We use a UK based dedicated server and I wonder if I would
> benefit from the cheaper [server hosting] deals available in the
> US. Now I have heard all sorts of opinions regarding location
> of servers and wonder which are urban legends and which
> are real considerations.
        - Richard Stubbings, LED 1951

From my experience, I've started with a Canadian company; when the
prices in the US really decreased, I changed to a US server and a
bit more than a year ago, I changed back to a Canadian company
mainly because the prices have gone down here, also.

Up to now, I found that when there are problems, access to telephone
or e-mail help is much quicker in Canada than in the US.  Also, you
don't have to worry about time difference and for me, I don't have
to worry about the exchange rates.  I like to pay one year at a time.

I would say that if the price is getting really too cheap, it means
than cutting down on either service or reliability.

Christiane Vir
http://www.cgstv.com/index.html
c-g, cyberus.com


------- new post - same topic --------

From: Trevor Johnson
Subject: Server location

Richard Stubbings in LED #1951 asks whether several commonly
expressed opinions about the geographical location of web servers
were valid:

> It is better to have a UK located machine for UK
> site as the majority of your customers are UK
> based and will have quicker access to your site.

True, but inconsequential. The speed difference will be in the
vicinity of 40 milliseconds. Your visitors are not THAT rushed for
time. Often, that difference is less than that of an older, slower
local server compared to a newer, faster offshore server anyway.

> It is better to have a UK location because a UK
> IP address will improve your rankings on Google.co.uk

Untrue. Having owned and managed numerous domains on different
themes on servers in Australia, the UK and the USA, and even moving
sites hosting servers from one country to another, there has
absolutely never been any impact, good or bad, on search engine
rankings. Too often, the "little guy" forgets that we are operating
on the WORLD Wide Web - not the UK-W-W or the USA-W-W. Search
engines fully understand that competition in the web hosting
business is an internationally cut-throat game and that cyberspace
has no geographical boundaries.

Having said that, what certainly can and does affect
country-specific search results will be your choice of domain name
extension, rather than the IP number at which it is hosted. A .co.uk
domain name will be taken more seriously by google.co.uk than it
will be in google.com.au, for example.

> It is better to have a UK location as your support
> will work the same hours as you

Depends on your choice of either a cheapo host or a quality provider
that provides 24/7 support. It's not a question of geography. It's a
question of service standard of your host. If you choose a cheapo
host in your own country, don't make the quantum leap of thinking
that you'll get quality service even during office hours.

Trevor Johnson

Weight Loss, Dieting & Obesity
http://www.dietwords.com


------- new post - new topic --------

From: Pat McCarthy
Subject: Blogging

> God forbid if an analogy could be made between rap and
> blogging. The rap that I've heard is unconscionably rude,
> crude, and degrading.
        - Marsha Kopan, LED 1949

While a lot of rap is rude and crude, it's a bit of a
generalization. That's like saying all blogging is poorly done by
amateurs.  While the majority of it is true, there are many
fantastic blogs out there, just as there is good rap music that
isn't crude and rude.

> As to blogging...if one is building their business, who has
> the time? And, who reads that stuff anyways? IMHO it will
> go the way of banner ads, pop ups and other idea of the
> month plans.

As far as who has the time, it's a measure of allocating time.  For
one person's business, it might be more beneficial to spend their
time buying advertising.  For another person's business, blogging
may be the best activity for them, or at least an activity that IS
worth the time.

As for who reads it, I'm quite busy, and I read a few blogs that
teach me a great deal while keeping me informed.  They are
definitely helpful in my continual education as a person.  You for
example obviously find reading this list worthwhile of your time, so
you can't be so busy that you aren't reading anything.  Perhaps you
just haven't found any blogs worth your time.

I'll have to disagree with your opinion that blogs are going the way
of banner ads and pop ups.  First of all, banners and pop ups aren't
exactly "ideas of the month".  While obviously many people don't
like banners ads and pop ups, they've been around for years, and
they haven't gone away as you seem to think they may have.  There
are probably more banner ads being shown today than ever before
actually.  Pop ups are getting blocked more and more...so that's a
different story.

Blogs however aren't going the way of the "idea of the month"
either, as they're growing in importance and scope.  Instead of
generalizing, I'd suggest keeping an open mind about technologies
and seeing where they can go instead of just closing them off.

Pat McCarthy

Right Media
http://www.rightmedia.com/


------- new post - new topic --------

From: Tom Aman
Subject: RSS

> ... the reader I have been testing will let me
> import my IE favorites and at the click of one
> button, check them all for updates
        - Tom Aman, LED 1941

> Would you share which reader that was?
        - Kathryn Martyn, LED 1950

The reader was Active Web Reader, a free web feed reader
(aggregator) that supports RSS (feed format) 0.9x, 1.x and 2.x from
Deskshare.  It can be found at: http://www.deskshare.com/awr.aspx

Tom Aman
http://www.cyberspyder.com


==== BILLBOARD ===================================

From: Simon McArdle
Subject: Bouncing

> I wonder if bouncing actually confirms the [email] and
> brings more spam or if it's a complete waste of time
> because the spammers have shut down those addresses.
        - Fred Cherney, LED 1951

Bouncing emails back to spammers is a complete waste of time.
Spammers forge resend and return addresses so all you are doing is
adding to the already cluttered spam traffic on the net.  The bounce
must be delivered somewhere and that somewhere is usually an
innocent ISP that has nothing at all to do with it.

This has been debated actually in the Mailwasher forums and the
overwhelming response is as I just listed above.

This is a sales gimmick for Mailwasher and a very irresponsible one
too.  It relies on people with little knowledge thinking that they
can do something to stop spammers by bouncing the emails.  This is
what is generally referred to as "imagine ware".  It is a useless
feature the program makers want you to believe you should not be
without.

Regards,

Simon McArdle

The Logo Company
http://thelogocompany.net


------- new post - same topic --------

From: John Brumage
Subject: Bouncing

Modern spam is sent with false sender addresses, so bouncing is
probably just a waste of bandwidth. We use an outside service,
Postini, to filter email before it reaches our POP3 server.. This
saves bandwidth and server load, as well as saving wasted connection
time for our customers as they download.

Several companies, including my company, 1-us.com,  sell email boxes
complete with upstream spam filters, so even though a company is too
small to purchase upstream filtering directly from the provider, the
benefits are available to users as small as a single Email POP3 box.

John Brumage
http://destination-fun.com
john, brumage.com


------- new post - new topic --------

From: Nancy Schettler
Subject: How to get included in the new MSN search

I hate to ask what seems like such a stupid question, but... how do
you get a site into the new MSN index?

I have two sites, awelldressedkitchen.com and favoritefabrics.com ,
both of which were included in MSN's  "old" index last year. I've
submitted both to the new (formerly BETA) search, and
awelldressedkitchen.com made it in (probably on its own), but
favoritefabrics.com has not. I've read all of MSN's site submission
pages, and have resubmitted every week or two.

Apparently there are seven links pointing to the site, so MSN should
be able to find it, but... no results. I keep the content of the
home page fresh by updating it every couple of days or so; Google
and Yahoo both crawl it regularly. The site has been around for well
over a year, so it's not new.

I was wondering if any of the LED readers might be able to shed
light on this. Or if anyone else has encountered the same situation,
it sure would be nice not to feel so alone!

Gratefully,

Nancy Schettler
www.favoritefabrics.com


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