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LED Digest 1955: Are Forums Worth It? Print E-mail
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..............................................
April 12, 2005                         Issue #1955
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            .....IN THIS DIGEST.....


====== NEW =====================

        --== Are Site Forums Worthwhile? ==--

                ~ Richard Graham
"In 2005 is it worth it having a forum on your site?"


==== CONTINUING =================

        --== Beware of Internet-centricity ==--

                ~ Shari Thurow
"In my area of business a human voice is imperative."

                ~ Martha Retallick
"...there are still a lot of businesses that aren't on
the Internet, and...they don't have to be."

        --== Should I Worry? ==--

                ~ Graham Clarke
"I think e-MailUs could be very useful."

        --== Blogging ==--

                ~ Will Bontrager
"I don't know whether or not IFRAME content
is spidered."

                ~ Rich Dudley
"A stale blog is a dead blog."


==== BILLBOARD ===================

        --== 2005 WebAward Call for Entries ==--
                ~ Bill Rice

        --== To Bounce or not To Bounce ==--
                ~ Noah Price


======= NEW =====================================

From: Richard Graham
Subject: Foums - worhwhile or not?

Hello,

A few years ago everyone was talking about building communities, so
like many people I set up a forum on my site.

It's proved popular with lots of posts, but this year has seen spam,
trolls and accusations of censorship to name just a few.   Today I
find the board has been hacked,  which means spending yet more time
fixing things.

My site does have a political side as I'm trying to improve
education, not just sell products,  but my question is:  In 2005 is
it worth it having a forum on your site?

Be genki,

Richard Graham
http://www.genkienglish.com


===== CONTINUING =================================

From: Shari Thurow
Subject: Internet-centricity

Hi all-

This is in response to the the word-of-mouth thread that began in
LED #1953. I have been following this thread with great interest.

In his rather wordy follow-up, Rod Aries stated that "I really don't
need word of mouth, I only need 'word of click'."  IMHO, that is a
sad and rather ignorant statement.

In my area of business (the area Mr. Aries doesn't do any more), a
human voice is imperative. People like to know that there is a human
being at the other end of the email who is willing to pick up the
phone and talk to them. Or even make a trip to see them, if it is
necessary.

In all businesses, you are going to get qualified and unqualified
leads. Fact of life - just accept it. Even though I do not like my
time to be wasted with unqualified leads, I still learn something
every time I talk to a person on the phone or when I correspond via
email. What service is a person looking for? Does that person have
realistic or unrealistic expectations? Why might a person have
unrealistic expectations, and can I improve my site, presentations,
etc. to help dispel myths? (Which will ultimately result in more
qualified leads.)

Previously, I stated that Mr. Aries' point of view is rather
ignorant. Here is why I made that statement. If his business model
works for him and his end users, fine. But it does not work for
every type of business. I am in an Internet-based business (as are
many of us). I am a techie-person. But in no way would my business
be successful if there were not a human touch involved.

Because computers are not going to spend thousands or millions of
dollars on my products and services. Humans will. So I design and
write and market for humans.

Personally? I would not hire Mr. Aries for one simple reason - if
you and your staff are only available by a click, then I will click
elsewhere. To a business that has people who will talk to me.

Sincerely,

Shari Thurow, Webmaster/Marketing Director
http://www.grantasticdesigns.com/tips.html
sthurow, grantasticdesigns.com


------- new post - same topic --------

From: Martha Retallick
Subject: Internet-centricity

Well, since I fanned the flames of Internet-centricity, permit me to
heat things up even more.

Remember that oft-used pitch of Web designers and Web developers
during the Internet-crazed 1990s? The one that said that if you
don't get on the Internet, you and your business will go the way of
the dinosaurs?

Out there in the Real World, there are still a lot of businesses
that aren't on the Internet, and, truth be told, they don't have to
be.

Case in point: When I moved in to my fixer-upper house last
November, a guy named Greg walked up to the moving party, found the
dazed new homeowner (me) and introduced himself. He told me that he
took care of yards in the neighborhood, and indeed he does. Count me
as one of his happy customers.

He gets his clients by going up and down the streets and talking to
people. And when he gets a yard cleanup job, he and his helper are
quick to offer their services to anyone who admires their work. They
do a good job, and hence, they have quite a fan club around here.

Their high-tech marketing secret? Well, to tell you the truth, it's
nothing fancier than the pen and paper that Greg uses to jot down is
phone number for you. That's it. No computers. No Internet.

And it works just fine.

Martha Retallick

"The Passionate Postcarder"
http://www.postcardmarketingsecrets.com


------- new post - new topic --------

From: Graham Clarke
Subject: Should I Worry

> It's good to have more than one solution from which
> to choose. The more we as a group can trip up
> spammers, the better off our legitimate businesses will be.
        - Will Bontrager, LED 1954

Here's another great idea to thwart spammers. e-MailUs is offering
an anonymous email forwarding system for webmasters (who don't code)
and individuals which uses a form or link to a form which is secure
(only time will tell if this is so). It has some good points such as
sending the email to both recipient and sender.

Often, when you use a form you've got no record of what you said.
You can't imbed carriage returns either. There are a lot more
features too many to list here. http://www.e-mailus.net

I think e-MailUs could be very useful.

Graham Clarke


------- new post - new topic --------

From: Will Bontrager
Subject: Blogging

> I see blogs as a simple way of getting people used to
> uploading a daily news about their products, company,
> sports club etc. ... I've been experimenting with an
> editor that can edit a defined area of a web page.
        - James Miller, LED 1953

If the area on the page to be updated is a block of text, with or
without HTML markup, SSI could be used to import a file with the
content. The imported file is updated as necessary.

Another alternative would be to use an IFRAME tag. The file
displayed in the IFRAME is the frequently updated content.

The SSI method can be indexed by search engines just as if the
content is an integrated part of the web page, which it is by the
time the spider sees it. I don't know whether or not IFRAME content
is spidered.

Will Bontrager
http://bontragerconnection.com/


------- new post - same topic --------

From: Richard Dudley
Subject: Blogging

I've installed the blog I mentioned in a previous issue at
www.bloomeryweddings.com/blog, and am adding content.  I wanted to
add a blog because:

1) We have published an e-mail newsletter for a couple years, using
Constant Contact.  It takes several hours to produce the fancy HTML
e-mails, and format the content and images properly.  I still have
some skinning to do on the blog, but I can add content quickly.
Since it's such a pain, the little things I think of between
newsletters get lost.  Now, I can just put them on the blog.

2) It took additional work to turn the e-mails into HTML pages to
include on our site so the search engines and non-subscribers can
view the content.  With the blog, I can eliminate this time
completely.  Organization is handled by categorizing the posts, so
visitors can scan the the articles by content topic.

3) As spam has increased, it's been more and more difficult to get
subscribers to the newsletter.  Many people just don't trust e-mail
anymore, and the ones that do are frequently overwhelmed by spam.
Additionally, to ensure intent and compliance with laws, you may
need to have a double opt-in step, which adds additional burden to
prospective subscribers.  Aggregating an RSS feed is anonymous, and
can be performed with a single click.  So can removing a feed.

4) Our subscriber base for the newsletter is in constant flux.
Brides sign up as the get engaged, and unsubscribe after they marry.
 We never have a large list at any given time.  Certain articles
could be safely repeated every 8-12 months (the old standards about
invitations and florists), but others can never be repeated (such as
the ones for Fall 2005 fashions).  I can easily segment these on the
blog, and brides can subscribe to just the feed categories they want
to read.

5) I can fix mistakes on the blog, and the next reader won't know
about the oopsie.  Once that e-mail's gone, that mistake is
permanent.

6) I can direct visitors and search engine spiders to specific parts
of the site very easily.

7) Someone mentioned ads in blogs.  Heck, this entire blog will
pretty much be an ad for us.  A useful ad, but an ad nonetheless.

Downsides include:

1) Not many people know what a blog is, or understand how to read
one.

2) You need to keep content fresh.  A stale blog is a dead blog.
Fortunately we have older content that can be repeated, but that
will only last so long.

3) You will need to police comments, if you allow them.  You will
probably get a lot of good feedback, but there are also professional
comment spammers out there, with sophisticated software tools that
can add hundreds of comments for things you don't want in a very
short time.  There are IP blacklists, CAPTCHA tests, and word
blacklists, but the spammers can be persistent.

As time goes on, I hope to repalce Constant Contact completely with
the blog.  For me, it will be a cost savings, as well as time
savings.

Rich Dudley
www.bloomeryweddings.com


==== BILLBOARD ===================================

From: Bill Rice
Subject: 2005 WebAward Call for Entries

The Web Marketing Association has begun its 9th annual WebAward
competition for Website development and entries are being accepted
at www.2005webaward.org in 90 industry categories.  Entering the
WebAwards is a great way to promote both yourself and your Website
to the outside world.  Winning a WebAward is a great resume builder
and is an opportunity to generate publicity for your site and
provides valuable links to support your SEM strategies.

For more information including past winners and the entry form, go
to www.2005webaward.org

Bill Rice
Web Marketing Association
wrice, webaward.org


------- new post - new topic --------

From: Noah Price
Subject: Bouncing

> ... Be aware that, if you use an upstream filter... it is
> guaranteed that you will miss the occasional good email.
        - Tom Aman, LED 1953

That's why I recommend services which let you review mail that has
been tagged as spam. Even if you don't look regularly, you may want
to look through the messages filtered as spam if you were expecting
something that never made it to your inbox. There are many options,
including our own Mail-Center service.

> Maybe one of my fellow LEDers can figure out
> why a spam filter would my email as spam.
        - Tom Aman, LED 1953

I don't see obvious triggers, but I can evaluate it better if you
send me a copy. Be sure it is sent through the same system you
normally use (the sending mail server is a critical part of the
story). Feel free to send it to noah, prxy.com

Thanks,

Noah Price
http://www.prxy.com/
noah, prxy.com


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